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Division Operation Office & Market Unit Support Lead
Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
2 900 - 4 900 EUR/monthThe specific salary offered considers: the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education/ qualifications, expertise, specialization, skills and experience. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
2 900 - 4 900 EUR/monthThe specific salary offered considers: the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education/ qualifications, expertise, specialization, skills and experience. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
Information about the position
Job description, responsibilities and duties
About the team
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
About the role
As a new role to be established within Performance, Analytics & Delivery team, you will be responsible for developing and driving the implementation of the Claims North Star initiative within Corporate Solutions (CorSo) Claims, through the management of MU Support team (3 FTEs) as wells as delivering Claims Division Operation Office (DOO) key activities.
This position requires a combination of strategic planning, organizational skills, and leadership to manage day-to-day operations, coordinate with various departments, and drive continuous improvement. It reports to the Head Performance, Analytics & Delivery and will be based in Bratislava.
Main responsibilities:
• Resource Allocation: Managing the allocation of resources, including personnel, budget, and equipment, to optimize performance and productivity
• Team Leadership: Leading and mentoring Market Unit (MU) Support team, dedicated to Claims North Star execution and claims day-to-day business within each MU fostering a collaborative and productive work environment
• Claims North Star:
o Support implementation of the long-term vision and strategy for CorSo Claims in conjunction with our executive team
o Support the development and implementation of strategic priorities
o Support MU Heads/Leads in dedicated initiatives related to Claims North Star (in connection with MU Support team)
• Reporting: Preparing and presenting regular reports on the division's operations, progress, and challenges to Claims Leadership team and other functions when needed, in connection with Management Information (MI) team within Performance, Analytics & Delivery team
• Stakeholder Communication: Coordinating and communicating with internal stakeholders to ensure alignment and collaboration
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
About the role
As a new role to be established within Performance, Analytics & Delivery team, you will be responsible for developing and driving the implementation of the Claims North Star initiative within Corporate Solutions (CorSo) Claims, through the management of MU Support team (3 FTEs) as wells as delivering Claims Division Operation Office (DOO) key activities.
This position requires a combination of strategic planning, organizational skills, and leadership to manage day-to-day operations, coordinate with various departments, and drive continuous improvement. It reports to the Head Performance, Analytics & Delivery and will be based in Bratislava.
Main responsibilities:
• Resource Allocation: Managing the allocation of resources, including personnel, budget, and equipment, to optimize performance and productivity
• Team Leadership: Leading and mentoring Market Unit (MU) Support team, dedicated to Claims North Star execution and claims day-to-day business within each MU fostering a collaborative and productive work environment
• Claims North Star:
o Support implementation of the long-term vision and strategy for CorSo Claims in conjunction with our executive team
o Support the development and implementation of strategic priorities
o Support MU Heads/Leads in dedicated initiatives related to Claims North Star (in connection with MU Support team)
• Reporting: Preparing and presenting regular reports on the division's operations, progress, and challenges to Claims Leadership team and other functions when needed, in connection with Management Information (MI) team within Performance, Analytics & Delivery team
• Stakeholder Communication: Coordinating and communicating with internal stakeholders to ensure alignment and collaboration
Employee perks, benefits
• Attractive performance-based bonus
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Kindergarten on the ground floor
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Kindergarten on the ground floor
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
About you
• University degree in business administration, economics or similar
• Minimum of 5 years relevant work experience and a proven track record in roles of project & change management, operational excellence or driving innovation topics. Certifications in process improvement (e.g. PMP, Lean Six Sigma) or Project Management preferred
• Experience in handling multiple projects and priorities in parallel and coordinating complex assignments
• Excellent story lining and presentation skills (e.g. PowerPoint)
• Strong communication and interpersonal skills, able to manage the needs and expectations of clients and other stakeholders
• Results oriented, "can-do" mentality complemented with a self-starter mentality and an ability to work independently
• Ability to gather varying stakeholder requirements and to develop pragmatic, efficient processes
• Ability to work in the face of complexity, conflicting pressures and ambiguous or changing circumstances
• Fluent in English; additional languages (e.g. European) is a plus
• Affinity to innovative technologies (e.g. GenAI, LLM) and data & analytics a big plus
• Experience in Primary Insurance market and dedicated Claims experience appreciated, but not mandatory
#LI-Hybrid
• University degree in business administration, economics or similar
• Minimum of 5 years relevant work experience and a proven track record in roles of project & change management, operational excellence or driving innovation topics. Certifications in process improvement (e.g. PMP, Lean Six Sigma) or Project Management preferred
• Experience in handling multiple projects and priorities in parallel and coordinating complex assignments
• Excellent story lining and presentation skills (e.g. PowerPoint)
• Strong communication and interpersonal skills, able to manage the needs and expectations of clients and other stakeholders
• Results oriented, "can-do" mentality complemented with a self-starter mentality and an ability to work independently
• Ability to gather varying stakeholder requirements and to develop pragmatic, efficient processes
• Ability to work in the face of complexity, conflicting pressures and ambiguous or changing circumstances
• Fluent in English; additional languages (e.g. European) is a plus
• Affinity to innovative technologies (e.g. GenAI, LLM) and data & analytics a big plus
• Experience in Primary Insurance market and dedicated Claims experience appreciated, but not mandatory
#LI-Hybrid
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Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lubica Krajcovicova
ID: 5078131
Dátum zverejnenia: 16.5.2025
2025-05-16
lokalita: Bratislava Pozícia: Project Manager Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 2 900 EUR/month