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Customer Care Specialist with English

Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
From 1 200 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.

Information about the position

Job description, responsibilities and duties

About the Role

This is a rare opportunity to join a new primary insurance business unit within an established company. Combining the dynamic spirit of a start-up with the backing of Swiss Re's strong organization. We create digital life, home and motor insurance products and experiences for our partners which they distribute and offer to their customers under their own brand(s).

The Customer Care team interacts with our policyholders only after the point of sale and assists them on different matters. As this role is in the Customer Care team who support our life insurance business in the UK, good English language skills are mandatory.

We are looking for a driven Customer Care Specialist who recognizes exceptional customer service. Client and service experiences are paramount. You are dealing with customer requests, handling complaints and troubleshoot problems. In addition, you process policy changes in our system, prepare correspondence and conduct initial claim triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects. You collaborate closely with other teams including Policy Administration, IT and Insurance Product. This is an exciting and rewarding position for which we are seeking a highly engaged person.

Responsibilities include:

• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Conduct initial evaluation of claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Advance insurance knowhow, servicing skills and personal development
• Continuously improve processes/tools to drive efficiency, effectiveness and overall customer satisfaction and support / lead respective projects
• Close liaison with other teams including Policy Administration, IT and Insurance Product

Information about the selection process

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

About You

• Experienced in working in a customer care / service center
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Fluent in English
• Demonstrates strong interpersonal skills
• A highly motivated person who can work independently, in teams and under pressure
• Capable to successfully handle multiple tasks simultaneously
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn
• Experience in primary insurance (preferred but not necessary)
• Good MS office and computer skills

Please note, that this role requires fixed working hours: 9:00 - 18:00 CET (including 1 hour long lunch break).

Advertiser

Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

Contact

Contact person: Magdalena Lendvorska

ID: 4491800  Dátum zverejnenia: 24.1.2023  Základná zložka mzdy (brutto): 1 200 EUR/month