IT Business Analyst

Are you passionate about supporting IT solutions, engaging with a self-organized empowered team and bring value to customers? Then you are exactly the person we are looking for!

As a Squad Member, you collaborate closely with internal customers and your squad colleagues to develop and implement product increments and efficiently operate digital solutions. Building on priorities you and the squad decide on how to implement priority user stories. You will be fully responsible for the tasks you have assigned to yourself and for applying your technical expertise and experience with the strive to improve the value built for our and your client.

Your main responsibilities:

- COUPA (Travel and Expenses module) – Business analysis of existing and new processes. Basic configuration of the system based on requirements.

- TELCOMBIL (solution managing the telecommunications services expense data) activities – collect the different files from different sources and merge them for further processing. Redesign of the existing process (automation, simplification).

- In interaction with the responsible Product Owner and Scrum master, understand priorities and shape stories for the upcoming Product sprint.

- Understand the needs, systematically collect requirement across individual customers and translate those into technical specifications. Act as a bridge between the customer and the development team.

- Support the product by mastering the knowledge about the solution, acting as a power user, responsibility for the advanced settings / parameters configuration in the system.

- Participate and actively contribute to the SCRUM events and delivering on stories and tasks.

- Help improve the quality of user stories captured in the backlog.

- Estimate own capacity to deliver on stories.

- Proactively share relevant expert knowledge, experience and insights with the squad.

- Keep squad updated on own work status, i.e., provide updates on the work completed and planned at daily scrum meetings.

- Identify, raise and help address potential impediments.

- Identify and help implement improvements to the squad's collaboration and delivery efficiency.

- Guided by the Chapter Lead, continuously grow own technical and functional expertise to become more effective in contributing to your mission.

- Adopt agile ways of working orchestrated by the Scrum Master.

- Ensure quality assurance on changes applied. Utilise the Quality Assurance & Testing Chapter and automate test cases where most effective.

- Ensure to act on incidents & high visibility requests and proactively drive resolutions with focus on the customer experience and satisfaction, communication and collaboration with the Product Owners, Product Excellence CoE and/or the Major Incidents Management team.


About the Team

The role is assigned to the MyExpense squad which provides employees with digital solutions for their travel and expenses needs using the SaaS solution COUPA. Also, the team in the product area contributes to the Robotics technical setup and data integration related to the External Talent Solution. The squad belongs to GOBS (Group Operations Business Services) product area which enables various units in Swiss Re to implement and supervise end-to-end strategy.

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

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