Claims Examiner

Do you perceive the insurance world to be thrilling? Do you think of pursuing your career in a well-known insurance company? Do you want to grasp a lasting work opportunity that enables continuous professional development? If so, we have a job, which is tailor-made for you!

We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims. We seek to understand and meet our customers' needs and we strive to provide bespoke claims services. At the same time, we endeavor to make our employees happy by creating a positive work environment. We genuinely care about your work-life-balance by providing a great deal of flexibility in terms of working hours. Would you like to unleash your potential by becoming a part of our excellent team.

Our company is equal opportunity employer, who values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

About the role

We are looking for an agile, motivated and self-driven personality who is ready to join our Claims Operations Team in Bratislava as a Claims Examiner. Claims Operations is a global function and part of the P&C Business Management Division. In your Claims Examiner role, you will be responsible for handling reinsurance claims, ensuring business deliverables are met. You will own responsibility for an assigned portfolio of claims and collaborate with stakeholders internally. You bring with you the ability to work in a dynamic environment by being capable to navigate through periods of change and ambiguity. You will be also expected to pro-actively pursue your career advancement by developing current and new areas of competence on own initiative.

Essential responsibilities of the Claim Examiner role

• Proactively manage claims within the timelines defined.
• Capture accurate claim information by referring to claim advices after checking contract documents/conditions.
• Handle the portfolio allocated and deliver transactions within TAT/ accuracy metrics. Execute timely follow ups.
• Maintain accuracy and quality parameters.
• Understanding reinsurance treaties and technical clauses is essential for your role.
• You will work collaboratively across teams, functions and regions and support the requirements of internal clients
• Problem solving/ analysis for own portfolio, to determine underlying trends and following up on the same to deliver closure of issues.
• Ensuring that all correspondence with clients is professional and appropriate by adherence to process guidelines and norms. Taking responsibility for the quality of service provided to cedants/brokers.
• Maintain relationships with Claims Operations Managers and their teams.
• Perform other position related tasks as instructed by Line Manager

About the team

You will join the team of Claims Examiners that is handling reinsurance claims for the Claims unit in EMEA. Our responsibilities require regular interactions with peers and experts from other locations. We have a strong link to the other Business Management teams and collaborate on a daily basis to deliver best service and most value to our clients.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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