Senior Operational B2B Account Manager (with German language)

About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

About the Team

This is a rare opportunity to join a new business unit within an established company, combining the spirit of a start-up with the backing of Swiss Re's strong organisation. We are a motivated team, organised to provide digital solutions for insurance distributors that engage with consumers in digital ways.

We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and distribution partners.

iptiQ EMEA is a Luxemburg based insurer with branches in UK, Ireland, Germany, Netherlands, Spain, France and Italy. The role of our Team is to support the delivery of iptiQ´s growth for these locations and other countries across Europe.

We are looking for visionary and creative self-starters to undertake these key support roles for one of Swiss Re's strategic initiatives.

About the Role

The role will have a number of responsibilities, focusing on key areas:

- Supporting live accounts from a B2B Account Management point of view.
- Representing iptiQ EMEA as first point of contact for distribution partners and any non-commercial requests.
- To ensure a high level of Operations Account Management is provided to distribution partners with the main focus being on providing then with the best partner experience.
- Represent iptiQ Operations during the On-Boarding process of new Distribution Partners.
- Collaborating closely with iptiQ Technology and Customer Care and other internal teams at iptiQ to support distribution partners.
- Involvement in other ad hoc iptiQ Operations Team projects and activities as required.
- Issue Resolution: to identify & manage issues arising through to appropriate and timely resolution

Main Tasks:

1. Ensure efficient Operations Account Management and working closely with the distribution partner account manager.
2. Manage changes in collaboration with other departments.
3. Provide operational support for our Third-Party Administrators (TPA) including assisting the managing and tracking of day to day queries relevant for the distribution partners.
4. Assist in the operational oversight over outsourcing partners and IT vendors.
5. Support in the gathering and creation of reporting requirements for our distribution partners.
6. Be involved with our continuous improvement programme suggesting improvements in Operational Account Management.
7. Perform ad-hoc tasks as required.

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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