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Senior Operational B2B Account Manager (with German language)

Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
Wage (gross)
From 1 600 EUR/monthThe minimum gross monthly base salary for this role is 1600 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.

Information about the position

Job description, responsibilities and duties

About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

About the Team

This is a rare opportunity to join a new business unit within an established company, combining the spirit of a start-up with the backing of Swiss Re's strong organisation. We are a motivated team, organised to provide digital solutions for insurance distributors that engage with consumers in digital ways.

We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and distribution partners.

iptiQ EMEA is a Luxemburg based insurer with branches in UK, Ireland, Germany, Netherlands, Spain, France and Italy. The role of our Team is to support the delivery of iptiQ´s growth for these locations and other countries across Europe.

We are looking for visionary and creative self-starters to undertake these key support roles for one of Swiss Re's strategic initiatives.

About the Role

The role will have a number of responsibilities, focusing on key areas:

- Supporting live accounts from a B2B Account Management point of view.
- Representing iptiQ EMEA as first point of contact for distribution partners and any non-commercial requests.
- To ensure a high level of Operations Account Management is provided to distribution partners with the main focus being on providing then with the best partner experience.
- Represent iptiQ Operations during the On-Boarding process of new Distribution Partners.
- Collaborating closely with iptiQ Technology and Customer Care and other internal teams at iptiQ to support distribution partners.
- Involvement in other ad hoc iptiQ Operations Team projects and activities as required.
- Issue Resolution: to identify & manage issues arising through to appropriate and timely resolution

Main Tasks:

1. Ensure efficient Operations Account Management and working closely with the distribution partner account manager.
2. Manage changes in collaboration with other departments.
3. Provide operational support for our Third-Party Administrators (TPA) including assisting the managing and tracking of day to day queries relevant for the distribution partners.
4. Assist in the operational oversight over outsourcing partners and IT vendors.
5. Support in the gathering and creation of reporting requirements for our distribution partners.
6. Be involved with our continuous improvement programme suggesting improvements in Operational Account Management.
7. Perform ad-hoc tasks as required.

Information about the selection process

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

About You

1. English is iptiQ´s business language and therefore essential. The command of German is a must for this role. Any additional European language is a plus.
2. You are able to own and manage you own workload, prioritising this workload depending on the business needs.
3. You have strong social, interpersonal and presentation skills.
4. You are Customer driven with a real passion for high quality customer care.
5. You are happy working independently and also working collaborately with the team as required especially in a virtual environment.
6. You are committed to accuracy, attention to detail and quality. You take pride in the work you produce, especially when this work is shared with external partners.
7. You are happy to work in an area that is fluid and developing.
8. You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important.
9. Experience in process improvements would be an advantage.
10. Experience gained in sales and service call centres and customer/policy administration areas.


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

ID: 4335255  Dátum zverejnenia: 21.5.2022  Základná zložka mzdy (brutto): 1 600 EUR/month