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Workplace Infrastructure Engineer

Place of work
Mlynské nivy 12, Bratislava
Contract type
full-time
Wage (gross)
From 2 000 EUR/monthThe minimum gross monthly base salary for this role is 2000 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus..

Information about the position

Job description, responsibilities and duties

- Provide support to Swiss Re users, according to the defined processes, policies and agreements, minimizing adverse impact of incidents and service failures on Video presence Operations, Microsoft Teams Event and Team Room Systems
- Can undertake various roles, including incident and request management analyst
- Act as an expert for the corporate Multimedia area, Meeting Room infrastructure, holding knowledge related to Cisco TMS, videoconference infrastructure, Microsoft Team Rooms infrastructure and other corporate services
-Actively participate in the global Field Services Shared Functions team (with main focus Multimedia Services, Microsoft Teams and Events), meetings, workshops and projects/taskforces as needed
- Monitoring and tracking of open incidents and requests, ensuring compliance within agreed SLA’s
- Share function specific knowledge and experience with various teams at Swiss Re and ensure that knowledge is appropriately documented
- Provide Multimedia Infrastructure, Microsoft Teams Event and Team Room Systems and ensure the life-cycle management
- Act as coordinator of Event/Townhall activities according the service offering and ensure its execution
- Support the Head Shared Functions in vendor and invoice management

Stakeholders:
- Multimedia Operations Engineers
- Local Field Services and CRES 'Hands and Eyes'
- Incident, Request Managers and Service Delivery Manager
- Group Operations Project Teams
- ContactOne Service Desk

Main responsibilities of the role:
- Initiate, review and solve request and incident tickets in the global Multimedia Operations team, with main focus on the Video presence Services Microsoft Teams Event and Team Room Systems but supporting other areas, if needed
- Create and maintain support documentation for the Multimedia Operations team as well as for the end user
- Manage escalations through to resolution within across a number of teams including 3rd party suppliers
- Validate/approve Multimedia Service requests managing customer expectations according to company policies
- Educate and provide consultancy to internal customers on the Multimedia Services portfolio
- Conduct local SMARTHANDS tasks with help of the Multimedia Operations and Field Services Support teams
- Lead Multimedia Infrastructure IMAC tasks and ensure the life-cycle management and represent and actively promote Multimedia Services in major projects
- Contribute with your day-to-day work and behaviour that Field Services Shared Functions becomes the uncontested Centre of Competence for Multimedia Services within Swiss Re

About the Team

Employee Workplace is a diverse unit consisting of:
- Workplace Solutions (i.e. Microsoft 365 on Azure; SIAM) - fostering product engineering by applying DevSecOps practices and leveraging automation to increase efficiency.

- Customer Care (i.e. Consulting; Change, Comms & Adoption; VIP Support) – focusing on developing mastery in analysis of customer needs and insights to proactively think ahead of the curve and build innovative personalized customer experiences

Information about the selection process

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Minimum of 5 years of professional experience in an equivalent position, with demonstrated experience on support and cross functional teamwork
- Customer focused, to ensure the delivery of exceptional service and superior value
- Experience in gathering and analyzing relevant information to make sound decisions and solve large scale problems in a timely manner
- Hands-on and “can do” mentality including autonomous and resilient working behavior
- Profound project management skills
- Excellent English skills

Knowledge of:
- State-of-the-art Videoconference and Telepresence Infrastructure
- Meeting/Event/Townhall Support
- Cisco Telepresence Management Suite
- Microsoft Team Room Systems
- Microsoft Live Events
- Microsoft enterprise collaboration and management tools e.g. SharePoint, Teams, Outlook/Exchange
- IMAC (Install, Move, Add and Change) Service expertise in a global, multicultural environment

Advertiser

Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

Swiss Re Management AG, organizačná zložka
Mlynske nivy 12
821 08 Bratislava
Learn more about working in Swiss Re Slovakia.

Contact

Kontaktná osoba: Jakub Varhol

ID: 4100303  Dátum zverejnenia: 15.10.2021  Základná zložka mzdy (brutto): 2 000 EUR/month