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Service Designer / Design Thinker
Place of work
Mlynské nivy 12, Bratislava
Mlynské nivy 12, Bratislava
Contract type
full-time
full-time
Wage (gross)
1 500 EUR/monthMinimum base salary for this job from 1500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
1 500 EUR/monthMinimum base salary for this job from 1500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
Information about the position
Job description, responsibilities and duties
About the role
The Department 'Global Centre Operations' of Corporate Real Estate and Services (CRES) is looking for a Service Designer/Design Thinker to complement their team.
Offering and delivering services to our internal customers is the core business of Corporate Real Estate & Services (CRES). CRES is globally responsible for Swiss Re's corporate real estate including the management of efficient/functional office environment and the provision of high quality facility management services to address daily business needs of our clients.
The demand of our customers for innovation, intelligent design and outstanding quality paired with state of the art technology is growing rapidly. We don't just want to keep up with the growing expectations - we want to be a step ahead. In this role you are a crucial driver when crafting and designing our solutions and service delivery approaches to meet our stakeholder's needs and expectations.
The Responsibilities:
Apply creative design thinking strategies and methods to design state of the art solutions, services and target operating models with a strong focus on the customer's needs. In order to achieve this you:
• Evaluate and structure the area of challenge, re-frame and clearly define the problem area, finding the right balance between the high expectations of our customers versus feasibility and the right fit for purpose;
• Create customer insights using appropriate interview techniques and data sources to understand the customer's needs and requirements;
• Apply proven customer experience principles to design feasible, desirable and viable solutions and services to create excellence throughout the entire customer journey;
• Develop and define target operating models (TOMs) in order to structure and standardise our service offerings on a global level and align the customer experience;
• Apply different research techniques to explore new technologies, best practice approaches and industry trends to drive innovation and ideation;
• Lead and facilitate workshops for approved initiatives and provide trainings on design thinking, customer journey mapping, and similar to promote service design methodology;
• Create process documents, manuals, business cases and similar to support initiatives in progress, as well as communication pieces to share success stories.
• Take care of multiple stakeholder views, requiring awareness, respect, and the ability to deal with cultural differences;
• Implement small improvements yourself or support large projects with the implementation of new solutions and services.
About the team
The team Global Centre Operations consists of – in addition to two service designers - diverse professionals who cover themes such as ContactOne (Swiss Re's service delivery platform), Global Building Data & Plan Management, Risk & Governance, Technical On and Offboarding of new employees, Communication and Functional support and many more.
The Department 'Global Centre Operations' of Corporate Real Estate and Services (CRES) is looking for a Service Designer/Design Thinker to complement their team.
Offering and delivering services to our internal customers is the core business of Corporate Real Estate & Services (CRES). CRES is globally responsible for Swiss Re's corporate real estate including the management of efficient/functional office environment and the provision of high quality facility management services to address daily business needs of our clients.
The demand of our customers for innovation, intelligent design and outstanding quality paired with state of the art technology is growing rapidly. We don't just want to keep up with the growing expectations - we want to be a step ahead. In this role you are a crucial driver when crafting and designing our solutions and service delivery approaches to meet our stakeholder's needs and expectations.
The Responsibilities:
Apply creative design thinking strategies and methods to design state of the art solutions, services and target operating models with a strong focus on the customer's needs. In order to achieve this you:
• Evaluate and structure the area of challenge, re-frame and clearly define the problem area, finding the right balance between the high expectations of our customers versus feasibility and the right fit for purpose;
• Create customer insights using appropriate interview techniques and data sources to understand the customer's needs and requirements;
• Apply proven customer experience principles to design feasible, desirable and viable solutions and services to create excellence throughout the entire customer journey;
• Develop and define target operating models (TOMs) in order to structure and standardise our service offerings on a global level and align the customer experience;
• Apply different research techniques to explore new technologies, best practice approaches and industry trends to drive innovation and ideation;
• Lead and facilitate workshops for approved initiatives and provide trainings on design thinking, customer journey mapping, and similar to promote service design methodology;
• Create process documents, manuals, business cases and similar to support initiatives in progress, as well as communication pieces to share success stories.
• Take care of multiple stakeholder views, requiring awareness, respect, and the ability to deal with cultural differences;
• Implement small improvements yourself or support large projects with the implementation of new solutions and services.
About the team
The team Global Centre Operations consists of – in addition to two service designers - diverse professionals who cover themes such as ContactOne (Swiss Re's service delivery platform), Global Building Data & Plan Management, Risk & Governance, Technical On and Offboarding of new employees, Communication and Functional support and many more.
Information about the selection process
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
About you
A successful candidate displays:
• Track record in service design in related areas;
• Experience in design thinking, customer journey mapping, design sprints and UX design or similar;
• A strong interest in process design and service definition with a clear focus on the customer's needs;
• Ability to process and structure significant amount of data and carve out relevant data points to be translated into customer insights, specifications and recommendations;
• Ability to deal with significant level of ambiguity where fundamental principles do not clearly apply or interests of conflict;
• Strong interpersonal and communication skills, with the ability to communicate effectively and clearly at all hierarchical levels;
• Strong facilitator skills to lead workshops and challenging discussions;
• Ability to blend in with existing team and culture and contribute to further develop the team;
• Good understanding of information technology;
• Basic project management and change management skills; in both traditional Waterfall and Scrum methodology
• Very good command of English, at least understanding of German is an asset;
• Working knowledge of Microsoft Office Suite, SharePoint and Visio.
• Experience with collaboration tools such as Klaxoon, Mural, Custellence a plus.
• Minimum of 4 years relevant work experience
• University degree or equivalent is an asset
• Innovative and out of the box thinking
• Open and curious, outgoing and approachable
• Keen to take on end-to-end ownership for assigned tasks and recognize dependencies to other tasks
• Independent, proactive, resilient and willing to go the extra mile
• Professional and positive with a can-do attitude
• Self-motivated and able to work both independently and within a global, diverse team
• At ease with working in complex organizational structures with multiple reporting lines
Please include in your application a motivation letter that answers the following three questions:
Why do I want this job?
What qualifies me for this job?
Why am I the right candidate?
A successful candidate displays:
• Track record in service design in related areas;
• Experience in design thinking, customer journey mapping, design sprints and UX design or similar;
• A strong interest in process design and service definition with a clear focus on the customer's needs;
• Ability to process and structure significant amount of data and carve out relevant data points to be translated into customer insights, specifications and recommendations;
• Ability to deal with significant level of ambiguity where fundamental principles do not clearly apply or interests of conflict;
• Strong interpersonal and communication skills, with the ability to communicate effectively and clearly at all hierarchical levels;
• Strong facilitator skills to lead workshops and challenging discussions;
• Ability to blend in with existing team and culture and contribute to further develop the team;
• Good understanding of information technology;
• Basic project management and change management skills; in both traditional Waterfall and Scrum methodology
• Very good command of English, at least understanding of German is an asset;
• Working knowledge of Microsoft Office Suite, SharePoint and Visio.
• Experience with collaboration tools such as Klaxoon, Mural, Custellence a plus.
• Minimum of 4 years relevant work experience
• University degree or equivalent is an asset
• Innovative and out of the box thinking
• Open and curious, outgoing and approachable
• Keen to take on end-to-end ownership for assigned tasks and recognize dependencies to other tasks
• Independent, proactive, resilient and willing to go the extra mile
• Professional and positive with a can-do attitude
• Self-motivated and able to work both independently and within a global, diverse team
• At ease with working in complex organizational structures with multiple reporting lines
Please include in your application a motivation letter that answers the following three questions:
Why do I want this job?
What qualifies me for this job?
Why am I the right candidate?
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 4071008
Dátum zverejnenia: 13.5.2021
2021-05-13
lokalita: Bratislava Pozícia: EU Project Coordinator, Operations Supervisor Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 1 500 EUR/month