Release and Support Manager

Place of work
Mlynské nivy 12, Bratislava
Contract type
Wage (gross)
From 1 700 EUR/monthMinimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*

Information about the position

Job description, responsibilities and duties

iptiQ has assembled its own service-oriented policy platform on cloud infrastructure which is live with insurance partners in multiple geographies. As Release and Support Manager you will be a part of the Platform team, ensuring high quality releases get to market quickly and with the required quality. You will play a hands-on role in maintaining quality and driving improvement in the pipeline and builds, while ensuring colleagues and stakeholders have clear information on development and production releases and fixes at all times.

Key responsibilities
• Delivering, monitoring and reporting on the status of Platform releases, throughout the development, deployment and support lifecycle
• Hands on pipeline and release management
• Proactively initiating technology and process improvements with DevOps and QA colleagues to ensure adequate pipeline and automation tools are in place
• Driving release quality and CI/CD operations
• Ownership of acceptance criteria for Production Go-Live and continuous monitoring of meeting those criteria
• Mitigating production downtime through proactive monitoring, triage and solving of production incidents reported via Level 1 and 2 support teams.
• Being the Platform interface with Level 1 & 2 support teams
• Continuously improving the support process with and SRE mindset
• Communicate to stakeholders immediate and future releases
• Conduct incident post-mortems to identify root-causes and implement learnings

Information about the selection process

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Experience of Development, DevOps or QA roles
• Release and/or Support Management experience
• Great problem-solving skills and a focus on continuous improvement
• Make data driven decisions
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution and increasing transparency
• Great communication and reporting skills
• Become a subject matter expert on various topics, define processes and provide training and documentation for your colleagues.

• At least two years of experience working in a CI/CD environment
• Experience with Agile software delivery methodologies (Scrum / Kanban)
• Good knowledge of AWS/EKS
• Knowledge of Docker, Kubernetes, Git
• University degree in computer science
• Fluency in written and spoken English (B2 at least)
• Intercultural competence, global mindset, strong communication skills, solution orientation, willingness to learn and flexibility

Nice to have skills in this position:
AWS services, Terraform, Ansible, GitLab, Docker, Kafka, PostgreSQL, MySQL, Linux (RHEL/CENTOS), Python, Bash, Java, Node Js and more!


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

Swiss Re Management AG, org. zložka
Mlynske Nivy 12
821 08 Bratislava
Learn more about working in Swiss Re Slovakia.


Kontaktná osoba: Filip Graus

ID: 4014190  Dátum zverejnenia: 23.12.2020  Základná zložka mzdy (brutto): 1 700 EUR/month