Head Regional Services Operations EMEA

Place of work
Mlynské nivy 12, Bratislava
Contract type
Wage (gross)
From 4 000 EUR/monthMinimum base salary for this job from 4000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.

Information about the position

Job description, responsibilities and duties

Are you a self-motivated, energetic and seasoned leader? Does your commercial insurance background enable you to further evolve our high energy team?

If yes, then we have an exciting opportunity for you in our regional operations services team. In this regional role the main responsibility is to ensure delivery of operations services. These include various centralized services, underwriting support, technical accounting and claims operations. Your team is delivering critical services to market facing teams across the EMEA region. Transactional services have been centralized with an external partner. You will be taking a key role in managing this relationship. Helping us to maintain process adherence, service levels and meeting key performance indicators.

In this role you will report directly to the EMEA COO and you will be working closely with local operations managers across EMEA, regional and global business process managers and regional practice leads. We are looking to constantly challenge the status quo. Streamlining, harmonizing and continuously improving processes and operating models give you energy. This requires in-depth knowledge of processes and systems we use in EMEA.

We believe in teamwork and are looking for someone that integrates well as you will be partnering with a broad network of experts and senior stakeholders. A service mindset will be key as well as finding the right balance of being tactical and strategic. As we are in a dynamic and changing environment we are constantly evolving our operating model. This requires you to be an advocate for change and motivating teams to join our journey in Corporate Solutions and Operations.

Main activities
1. Delivery of operations services:

- An operations expert in commercial insurance who drives seaming less service delivery
- Ensuring service delivery within agreed SLAs meeting or exceeding key performance indicators
- Ensuring that teams are organized and resourced appropriately with the right skills to deliver to the expectations
- Drive decisions by data and facts
- Support the further build out of appropriate metrics and performance monitoring dashboards
- Driving operational risk management activities which includes related key controls and quarterly risk assessment for the department
- Being a key contact and subject matter expert for audits being performed

2. Endorsing continue improvements:

- Drive efficiency improvements across all technical accounting, underwriting support and claims operations aspects, whether through technology, process or organizational proposals
- Helping us to drive towards global process harmonization with local deviations were necessary
- Leading our functional operations teams through the conversation of becoming "one" regional team of experts with a results-oriented focus
- Implementing strategic and tactical initiatives to deliver key priorities.
-Addressing short term, tactical or future strategic ambitions of Corporate Solutions.
- Participate and contribute in project work and special tasks
- Perform any other ad hoc activities as requested by management

3. Leadership responsibility:

- Hands-on leader and driver of change
- Excellent communicator driving pro-active and consistent information sharing
- Leadership and motivation of employees by coaching, monitoring and developing talents
- Attracting and retaining talents by further evolving employee development plans
- Sponsor employee engagement programs and help us creating an innovative and open team spirit were teams are empowered to take decisions
- Enable an open and constructive feedback culture underlined with robust performance management
- Establish, implement and drive continuous improvement mind-set
- Structure and deliver creative solutions to challenges whilst remaining practical

Information about the selection process

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

You have a high tolerance of ambiguity and track record of Operations management in a primary insurance company. Preferably in corporate insurance. Superior experience in change management, stakeholder management and managing external service providers. Experience in facilitating different levels of conversations as a strong communicator will help you to ensure high quality service delivery as well as leading through future changes. You enjoy problem solving, are very structured, detail oriented, build up own knowledge and expertise in a topic systematically, gather facts and build consensus. You are proficient in engaging at senior management level, are a highly self-motivated, dedicated individual that is comfortable in dealing with different counterparts and cultures.

- At least 5 years of experience in similar position ideally within a primary insurance company or within an insurance broking organisation
- Secondary Education (master or bachelor's degree) in Economics with specialization in Insurance or Finance
- Proven track record in end to end operations management with in depth knowledge in business services, underwriting processes, claims processing and technical accounting
- Proven ability to drive process efficiencies in an effective way
- Passionate about people development and talent management
- Language skills: English fluent written and spoken, any other European language is an advantage.
- Exceptional interpersonal and communication skills, a proven ability to influence people and gain buy in to new ideas
- Excellent communication skills and negotiation skills and assertiveness
- Strong ethical and behavioural values
- Ability to adapt to changes and implement them accordingly
- Keen interest in global cooperation and multicultural working environment
- Strong service and client-oriented mindset
- Demonstrated of being a change advocate

- Other European languages are a plus
- Lean, Business Process Management or Six Sigma certification

- Travel required
- Overtime may be required


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

Swiss Re Management AG
Mill Nivy 12
821 08 Bratislava
Learn more about working in Swiss Re Slovakia.


Kontaktná osoba: Sara Sanna

ID: 4008544  Dátum zverejnenia: 5.1.2021  Základná zložka mzdy (brutto): 4 000 EUR/month