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IT Support Engineer - iptiQ
Place of work
Mlynské nivy 12, Bratislava
Mlynské nivy 12, Bratislava
Contract type
full-time
full-time
Wage (gross)
From 1 700 EUR/monthMinimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. *
From 1 700 EUR/monthMinimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. *
Information about the position
Job description, responsibilities and duties
About the Team
You will be working as a member of the IT Ops Operations team.
The team provide enterprise-class cloud services which are used by the software delivery teams and other business users.
About the Role
You will be working closely with our internal customers to ensure well-maintained cloud services are operational and meet expected quality of service.
The role is responsible for the deployment, maintenance and testing of services within AWS cloud infrastructure. Experience with a broad range of AWS services, open source technologies and application servers is beneficial.
You will be joining at an exciting time as we are accelerating our cloud strategy with many migration projects and opportunities to gain experience with the latest and upmarket technologies available.
Key roles & responsibilities:
- Ensure infrastructure networking and computing systems remain available during production hours.
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Manage local technical projects.
- Maintain or create policies, procedures, and processes.
- Identify root-causes of operational issues and process inefficiencies.
- Update and maintain Help Desk Documentation and knowledgebase articles
- Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
- Mentor and coach colleagues and seek opportunities for continuous improvement.
- Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Operate all IT services according to management protocols and Service Level Agreements (SLA’s).
- Serve as technical lead to assure delivery of the service in critical situations.
- Design and develop features such as monitoring dashboards, custom metrics, log search pattern and alarms required for support of IT Operation.
- Automate routine operational tasks or other maintenance actions.
- Provide support for cloud services and workflows.
- Plan and execute migrations from cloud-to-cloud infrastructure.
You will be working as a member of the IT Ops Operations team.
The team provide enterprise-class cloud services which are used by the software delivery teams and other business users.
About the Role
You will be working closely with our internal customers to ensure well-maintained cloud services are operational and meet expected quality of service.
The role is responsible for the deployment, maintenance and testing of services within AWS cloud infrastructure. Experience with a broad range of AWS services, open source technologies and application servers is beneficial.
You will be joining at an exciting time as we are accelerating our cloud strategy with many migration projects and opportunities to gain experience with the latest and upmarket technologies available.
Key roles & responsibilities:
- Ensure infrastructure networking and computing systems remain available during production hours.
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Manage local technical projects.
- Maintain or create policies, procedures, and processes.
- Identify root-causes of operational issues and process inefficiencies.
- Update and maintain Help Desk Documentation and knowledgebase articles
- Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
- Mentor and coach colleagues and seek opportunities for continuous improvement.
- Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Operate all IT services according to management protocols and Service Level Agreements (SLA’s).
- Serve as technical lead to assure delivery of the service in critical situations.
- Design and develop features such as monitoring dashboards, custom metrics, log search pattern and alarms required for support of IT Operation.
- Automate routine operational tasks or other maintenance actions.
- Provide support for cloud services and workflows.
- Plan and execute migrations from cloud-to-cloud infrastructure.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
About You
- Knowledge of the ITIL/Scrum methodology.
- Very good knowledge of JIRA and Confluence from application administrator perspective and user perspective
- Experience with configuration management solutions such as Ansible or/and Salt
- Proficient in Bash
- Very good knowledge of Red Hat/CentOS and other Linux based operating systems
- Working knowledge of VMware virtualization is beneficial
- Working knowledge of Windows operating systems might be required
- Extensive experience of networking concepts and network protocols including IP, TCP, UDP, HTTP, TLS
- Experience of network services including load balancing, proxies, routing, DMZs, and firewalls
- Knowledge of database concepts, technologies and tools
- Basic familiarity with CI/CD (Continuous Integration/Continuous Development) concepts, methodologies and tools
- Experience with and interest in open source software communities
- AWS networking VPC, load balancing, security groups is beneficial
- Proven ability to work successfully with limited supervision
- Knowledge of the ITIL/Scrum methodology.
- Very good knowledge of JIRA and Confluence from application administrator perspective and user perspective
- Experience with configuration management solutions such as Ansible or/and Salt
- Proficient in Bash
- Very good knowledge of Red Hat/CentOS and other Linux based operating systems
- Working knowledge of VMware virtualization is beneficial
- Working knowledge of Windows operating systems might be required
- Extensive experience of networking concepts and network protocols including IP, TCP, UDP, HTTP, TLS
- Experience of network services including load balancing, proxies, routing, DMZs, and firewalls
- Knowledge of database concepts, technologies and tools
- Basic familiarity with CI/CD (Continuous Integration/Continuous Development) concepts, methodologies and tools
- Experience with and interest in open source software communities
- AWS networking VPC, load balancing, security groups is beneficial
- Proven ability to work successfully with limited supervision
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 3869974
Dátum zverejnenia: 13.5.2020
2020-05-13
lokalita: Bratislava Pozícia: IT Analyst, IT System Administrator, IT/Technical Support Specialist, Service Engineer, Service Technician Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 1 700 EUR/month