IT Service Analyst (Ref. No.: 86188)

Place of work
Mlynské nivy, Bratislava
Contract type

Information about the position

Job description, responsibilities and duties

About the Role
-Address/Create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions
-Update asset inventory, Staging of Swiss Re workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure
-Equipment loan administration and provide meeting-room support
-Provide remote support on a timely and effective basis, adhering to departmental standards, policies and OLAs minimising adverse impact of incidents and service failures on business operations
-Ensure that knowledge articles published in the database meet technical and communication requirements
-Manage customer expectations with conflicting priorities and diversified line of business Communicate timely, appropriately, clearly to both internal and external IT units and customers Responsible for inventory in the asset management tool, handle reparations with vendors, replacement of devices and donations of old hardware as well as disposal of electronic scrap
-Provide advice and act as the contact person for user queries relating to hardware and software, adhere to and monitor deadline

Basic wage component (gross) and other rewards

Minimum base salary for this job from 1200 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits*.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Personality requirements and skills

About you
Minimum requirements:
-has some experience in gathering and analyzing relevant information to make sound decisions and solve large scale problems in a timely manner.
-should exhibit track record of fostering teamwork and understanding the concerns and interests of all parties involved
-should have track record in establishing and building credibility quickly and maintaining relationships with internal and external clients, direct reports and peers
-has some understanding of financial data, and how it impacts making sound, business decisions
-has demonstrated the ability to assess work processes, to overcome obstacles in order to achieve goals and objectives
-must be customer focused, to ensure the delivery of exceptional service and superior value
-conveys conviction and inspires commitment in others, to the organization's mission, goals and strategies

Professional experience:
-More than 2 years of working experience in the similar Industry
-Good Knowledge and experience in support Microsoft Windows and MS office products and Outlook
-Resourcefulness and strong troubleshooting skills
-Effective communication skills Ability to work in a fast pace and high demand environment Up-to-date technical knowledge to support End-User Computing services
-Able to work independently, manage time efficiently and prioritization
-Good interpersonal and customer care skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will provide feedback to you via email. If you have not heard back from us, please check your spam folder


Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynske nivy 12
821 08 Bratislava


Contact person: Phillip Stubna

ID: 3758666   Dátum zverejnenia: 9.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum base salary for this job from 1200 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits*.