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Senior IT Service Engineer
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
Information about the position
Job description, responsibilities and duties
About the Poisition
• Support and solve all access related issues
• Periodically conduct review of access
• Take care of the customer lifecycle (onboarding / offboarding)
• Maintain positive communication level towards customers
• Run projects related to the position and coordinate activities regarding request, incidents and problems with various partners
• Complete assigned tasks / tickets timely with quality while meeting established service level agreements
• Rely on instructions, pre-established guidelines, policies and procedures to perform job functions
• Build and define new processes while adhering the controls
• Take over responsibility such as global knowledge owner for a specific topic
• Flexible working times and do occasional on-call duty
About the Team
We are multinational team of specialist serving our clients all over the world. Our process covers the end-to-end lifecycle of access for internal, external employees as well as clients of Swiss-Re. We use modern communication tools, we like our flexible working environment and a high team spirit.
• Support and solve all access related issues
• Periodically conduct review of access
• Take care of the customer lifecycle (onboarding / offboarding)
• Maintain positive communication level towards customers
• Run projects related to the position and coordinate activities regarding request, incidents and problems with various partners
• Complete assigned tasks / tickets timely with quality while meeting established service level agreements
• Rely on instructions, pre-established guidelines, policies and procedures to perform job functions
• Build and define new processes while adhering the controls
• Take over responsibility such as global knowledge owner for a specific topic
• Flexible working times and do occasional on-call duty
About the Team
We are multinational team of specialist serving our clients all over the world. Our process covers the end-to-end lifecycle of access for internal, external employees as well as clients of Swiss-Re. We use modern communication tools, we like our flexible working environment and a high team spirit.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Personality requirements and skills
• You are experienced in identity and access management and end user support
• You can translate “IT” to the non-technical customer
• Deep IT knowledge (HOST, Windows, Active Directory)
• Certified in ITIL, especially incident, problem management or request fulfillment
• You love people! Having an outgoing personality, you genuinely like to co-create with your colleagues, partners and customers
• You are a great team-mate
• You are experienced in Word, Excel, Power point and Outlook
• You possess excellent written and spoken communication skills in English
• You run internal projects on your own while dealing with various partners
• Your VBA or Python knowledge is advantage
*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
• You can translate “IT” to the non-technical customer
• Deep IT knowledge (HOST, Windows, Active Directory)
• Certified in ITIL, especially incident, problem management or request fulfillment
• You love people! Having an outgoing personality, you genuinely like to co-create with your colleagues, partners and customers
• You are a great team-mate
• You are experienced in Word, Excel, Power point and Outlook
• You possess excellent written and spoken communication skills in English
• You run internal projects on your own while dealing with various partners
• Your VBA or Python knowledge is advantage
*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 3638914
Dátum zverejnenia: 13.8.2019
2019-08-13
lokalita: Bratislava Pozícia: Customer Support Specialist, IT Analyst Spoločnosť: Swiss Re
Základná zložka mzdy (brutto) a ďalšie odmeny: Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*