Senior IT Service Engineer

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

About the Poisition

• Support and solve all access related issues
• Periodically conduct review of access
• Take care of the customer lifecycle (onboarding / offboarding)
• Maintain positive communication level towards customers
• Run projects related to the position and coordinate activities regarding request, incidents and problems with various partners
• Complete assigned tasks / tickets timely with quality while meeting established service level agreements
• Rely on instructions, pre-established guidelines, policies and procedures to perform job functions
• Build and define new processes while adhering the controls
• Take over responsibility such as global knowledge owner for a specific topic
• Flexible working times and do occasional on-call duty

About the Team

We are multinational team of specialist serving our clients all over the world. Our process covers the end-to-end lifecycle of access for internal, external employees as well as clients of Swiss-Re. We use modern communication tools, we like our flexible working environment and a high team spirit.

Basic wage component (gross) and other rewards

Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

• You are experienced in identity and access management and end user support
• You can translate “IT” to the non-technical customer
• Deep IT knowledge (HOST, Windows, Active Directory)
• Certified in ITIL, especially incident, problem management or request fulfillment
• You love people! Having an outgoing personality, you genuinely like to co-create with your colleagues, partners and customers
• You are a great team-mate
• You are experienced in Word, Excel, Power point and Outlook
• You possess excellent written and spoken communication skills in English
• You run internal projects on your own while dealing with various partners
• Your VBA or Python knowledge is advantage

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Advertiser

Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.
Website: www.swissre.com

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynské Nivy 12
811 09 Bratislava
https://careers.swissre.com/go/Bratislava/2744001/

Contact

Contact person: Zuzana Janostiakova

ID: 3638914   Dátum zverejnenia: 12.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*