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Senior Experience Designer (UX | CX)
Place of work
Mlynské nivy 12, Bratislava
Mlynské nivy 12, Bratislava
Contract type
full-time
full-time
Wage (gross)
From 2 500 EUR/monthMinimum base salary for this job from 2500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
From 2 500 EUR/monthMinimum base salary for this job from 2500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
Information about the position
Job description, responsibilities and duties
As Senior Experience Designer you combine human-centred design with business sense to deliver products and services for our internal and external clients.
In this role, you:
- Research, ideate, prototype & test: support (project) teams to jointly understand user needs from our internal clients (Swiss Re employees) or Swiss Re's business units. Apply design thinking methodologies and use design/wireframing software to execute and test. Translate business and user needs into solution concepts that are meaningful, easy to use, and engaging.
- Identify and optimize experience drivers:isolate the most impactful levers across the customer journey, quantify them and recommend actions for a new experiences jointly with our clients. Bring big data to life through maps, dashboards and infographics
- Partner with the business and tackle problems: think creatively with a strong business understanding and a service attitude to align client needs with user and business requirements to design for success.
- Actively develop our portfolio and grow our capability: actively engage our partners to grow our pipeline through impactful projects. Increase the maturity of the organisation's customer centricity through building and engaging a global CX & UX community.
About the Team
Join us, the Design & Delivery Services (DDS) unit! We have the exciting mission is to enable business transformation and operational excellence initiatives across Swiss Re – to fuel profitable growth and strengthen our market position.
In this role, you:
- Research, ideate, prototype & test: support (project) teams to jointly understand user needs from our internal clients (Swiss Re employees) or Swiss Re's business units. Apply design thinking methodologies and use design/wireframing software to execute and test. Translate business and user needs into solution concepts that are meaningful, easy to use, and engaging.
- Identify and optimize experience drivers:isolate the most impactful levers across the customer journey, quantify them and recommend actions for a new experiences jointly with our clients. Bring big data to life through maps, dashboards and infographics
- Partner with the business and tackle problems: think creatively with a strong business understanding and a service attitude to align client needs with user and business requirements to design for success.
- Actively develop our portfolio and grow our capability: actively engage our partners to grow our pipeline through impactful projects. Increase the maturity of the organisation's customer centricity through building and engaging a global CX & UX community.
About the Team
Join us, the Design & Delivery Services (DDS) unit! We have the exciting mission is to enable business transformation and operational excellence initiatives across Swiss Re – to fuel profitable growth and strengthen our market position.
Information about the selection process
*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Do you identify with the below? Then, don't wait – we'd love to hear from you!
- Have deep subject matter expertise in either CX or UX, and are proficient in both of them.
- Can showcase experience in converting business needs and customer insights into new and compelling customer experiences.
- Live and breathe radical collaboration. You're at ease to bring together people from different teams, backgrounds, expertise and seniority levels to jointly create value.
- Demonstrated your ability to influence beyond direct reporting line, organisational silos and across all hierarchy levels.
- Have leadership experience. You prefer working with people as opposed to having people work for you. You know agile leadership principles and strive to be/become a catalyst leader.
- Are comfortable and experienced in agile working environments and have solid project management skills.
- Are a great communicator, strong in visualisation and storytelling.
- Are proficient in at least one wireframing / prototyping application (eg. Axure or Figma)
- Have in-depth knowledge of market research and testing methods (A/B, multivariate testing).
- 5+ years working experience in customer experience and/or user experience
- Fluent or native in English. German or any additional languages are appreciated
- Prior agency or consultancy experience and (re-)insurance industry experience are an advantage.
- Have deep subject matter expertise in either CX or UX, and are proficient in both of them.
- Can showcase experience in converting business needs and customer insights into new and compelling customer experiences.
- Live and breathe radical collaboration. You're at ease to bring together people from different teams, backgrounds, expertise and seniority levels to jointly create value.
- Demonstrated your ability to influence beyond direct reporting line, organisational silos and across all hierarchy levels.
- Have leadership experience. You prefer working with people as opposed to having people work for you. You know agile leadership principles and strive to be/become a catalyst leader.
- Are comfortable and experienced in agile working environments and have solid project management skills.
- Are a great communicator, strong in visualisation and storytelling.
- Are proficient in at least one wireframing / prototyping application (eg. Axure or Figma)
- Have in-depth knowledge of market research and testing methods (A/B, multivariate testing).
- 5+ years working experience in customer experience and/or user experience
- Fluent or native in English. German or any additional languages are appreciated
- Prior agency or consultancy experience and (re-)insurance industry experience are an advantage.
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 3619588
Dátum zverejnenia: 23.12.2020
2020-12-23
lokalita: Bratislava Pozícia: Designer, IC Design Engineer, IT Project Manager, User Experience Expert, Web Designer Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 2 500 EUR/month