Service Center Process Manager (Ref. No.: 87245)

Place of work
Mlynské nivy 12, Bratislava
Contract type
Wage (gross)
From 2 500 EUR/monthMinimum base salary for this job from 2500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*

Information about the position

Job description, responsibilities and duties

This is a rare opportunity to join a new business unit within an established company; combining the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation.
We are a young and motivated team, organised to provide creative solutions for insurance distributors that engage with consumers in non-traditional ways. For our Service Center team, customer experience and service are paramount. We empower our team members to affect positive changes through customer interactions.

As a member of the team, you have the chance to help build and shape our new service center. You have a flair for crafting, evaluating and optimizing processes to better serve our customers. You are also hands on, ready to handle customer calls and to pick up operational tasks and escalations when needed.

Responsibilities include:
• You take ownership for building and optimizing processes in the service center
• You help to hire, coach and train team members
• You maintain, update and communicate any changes related to the standard operating procedures
• You analyse service center data to improve processes and to maximize efficiency and customer satisfaction
• You take ownership of customer queries to ensure great outcomes for both them and the company
• You help to create a positive culture of ownership and service excellence

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

• Experience working in a number of roles in a service center, from designing and optimizing processes or similar, to handling and resolving customer calls
• Capable of evaluating, testing, modifying, and managing processes for a best in class customer experience for both the external and internal customers
• Possess the analytical ability necessary to gather and interpret data to further develop and recommend solutions
• Exceptional customer service, active listening and verbal and written communication skills
• Lean or Six Sigma experience highly valued
• Ability to work in a fast-paced environment
• Experience in the primary insurance industry
• Fluency in English
• Fluency in German

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Brief description of the company

As the world 's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.

Number of employees

1000 and more employees

Company address

Swiss Re Management AG
Mlynske Nivy 12
811 09 Bratislava


Contact person: Sona Pavlovkinova

ID: 3377785  Dátum zverejnenia: 11.2.2020  Základná zložka mzdy (brutto): 2 500 EUR/month