Service Delivery Manager

Place of work
Mlynské nivy 12, Bratislava
Contract type
full-time
Wage (gross)
From 1 500 EUR/monthMinimum base salary for this job is from 1500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. *

Information about the position

Job description, responsibilities and duties

- Provide creative solutions to agile transformation issues: resistance to change, limited resources, conflicting priorities, lack of accountability
- Ability to utilize agile methods in a flexible manner that often includes traditional project management which can include hard deadlines/fixed dates at times
- Understand the various agile frameworks, events and artifacts (i.e. scrum, Kanban), where they are fit for purpose and how to implement/apply with new and existing teams
- Foster a continuous improvement environment in order to build high-performing technology squads
- Track and report on metrics for the team to measure progress, effectiveness of technical adoption, and maturity of the team
- Guide product management teams in their role, defining MVP’s, developing product roadmaps and release plans, writing stories and backlog prioritization and management
- Be part of the team and help define and implement the all-digital transformation strategy, roadmap, coaching and training plans, performance measurement and continuous improvement across the organization

About the Team

iptiQ is a unit within the newly built Swiss Re Life Capital; established to deliver white-label life insurance solutions to be sold through partners, directly to consumers. iptiQ is young, motivated and technology driven team, organised to provide creative solutions for life insurance distributors across Europe that engage with consumers in non-traditional ways. Through our strong operational infrastructure, creative thinking, insurance know-how and ecommerce competences we want to drive the digitalization of the life insurance business in Europe.

Information about the selection process

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Knowledge of the ITIL/Scrum methodology.
- Very good knowledge of JIRA and Confluence from application administrator perspective and user perspective
- Basic familiarity with CI/CD (Continuous Integration/Continuous Development) concepts, methodologies and tools
- Experience with and interest in open source software communities
- Proven ability to work successfully with limited supervision

Advertiser

Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

Swiss Re Business Services (Slovakia) s.r.o.
Mlynske Nivy 12
821 08 Bratislava
Learn more about working in Swiss Re Slovakia.

Contact

Contact person: Maria Pollakova

ID: 3256214  Dátum zverejnenia: 8.9.2020  Základná zložka mzdy (brutto): 1 500 EUR/month