Business Process Analyst

This role is a key position within a newly created team responsible for the delivery of process innovation and continuous improvement across Life Capital. It plays an important role in helping to develop a culture of sustainable change through the practice and embedding of LEAN methodology and supporting frameworks, to deliver business benefit and/or transformation.
Our customers interests are always at the heart of everything we do. Your individual behaviours, partnering ability and clear focus on delivering the desired outcomes at all stages throughout the product lifecycle, are critical to the success of our business.
Take personal accountability

Role Accountabilities:
You will take personal accountability every day to:
• Support OE's in identifying and realizing the benefits of specific Lean and efficiency initiatives, simplification and continuous improvement practices in general
• Support CTOO in promoting operations and technology best practice across Life Capital
• Positively demonstrate behaviours that show- Responsibility to our clients, shareholders and employees to achieve a premier performance.

Key Responsibilities
• You will identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
• Work with key business partners to build an environment that supports an ongoing programme of change
• Lead and facilitate LEAN/process improvement based workshops that constructively challenging existing practices and driving solutions that promote better ways of working
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity and waste within business processes
• Assist in the development and implementation of a ‘premier’ continuous improvement strategy
• Identify trends and process variations as part of establishing a monitoring system including building a process & set of critical metrics that monitor/drive continuous improvement
• You will have ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
• Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow/data analysis
• Partner with other team members and business services departments to devise new support material based on the revised processes, including training, reporting and system enhancements
• Actively monitor project risks to foresee/identify potential problems and actively identify solutions to address them
• Be a member of the project team in ensuring the business impact and project objectives/dependencies are identified, reported on and handled at all times
• Ensure that you complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects