IT Service Engineer in System Access Operation (Ref. No.: 50002)

Place of work
Mlynske Nivy12, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

•Manage customer access to over 500 critical applications, adhering to IT Security and Governance standards and regulatory compliance in respect of access and identity management. This includes also the updating of documentation, i.e. describes all access service elements in a way that the request engineers are able to consult with our customers.
•Manages the complete access product lifecycle during releases and infrastructure changes, ensuring that all changes are approved and logged by the responsible. Tracks, adds, changes and removes role definitions.
•Supports access community in case of inquiries by solving those and/or addressing them with the respective responsible.
•Supports the resolution of incidents and problems related to access services acting as 3rd level support.
•Takes over additional responsibilities occurring within the team such as (a) improving the respective processes and the quality management system contributing to enhanced customer experience and higher efficiency and (b) supports compliance and audit reviews.
•Communicates timely, appropriately, clearly and targeted to both internal and external customers as well as to team members.
•Fosters a culture of learning and development. Contributes to and supports team work and team spirit especially across the different shifts and across the different IT teams.
•Perform other position related tasks as instructed by Supervisor

Other
•Any other ad hoc tasks as required from time to time
•Provide cover for roles in other teams

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

•Basic ITIL knowledge (especially incident, problem management and request fulfilment) and proven experience in best practices.
•General IT knowledge as well as security systems and admin platforms like HOST, Database, Windows, and Active Directory.
•Good knowledge of Microsoft Office, basic knowledge of SQL is a plus.
•Experience of cross functional working and cultural sensitivity.
•Degree or qualification in an IT related discipline or equivalent technical and business experience.

Key competencies:
•ANALYTICAL
Solves business problems using own initiative, within parameters of own role.

•PLANNING AND ORGANISING
Ability to plan day-to-day work schedule and objectives, deals with any issues/conflicts arising and works with others to plan, organise and achieve goals.

•TEAM ORIENTATION
The ability to collaborate with others and contribute as part of a high performance team, as opposed to working independently or competitively, in order to achieve a common goal.

•KNOWLEDGE SHARING
Ability and willingness to obtain, use and share information, ideas and knowledge with others across the organisation and clients as appropriate to maximise business effectiveness.

•FLEXIBILITY
Ability to adapt to changes in objectives and priorities proactively in response to changing business needs.

•CONTINUOUS IMPROVEMENT
The inner drive to do things better, to meet and exceed goals and to keep improving things through creativity and innovation.

Advertiser

Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.
Website: www.swissre.com

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynske Nivy 12
821 08 Bratislava
http://www.swissre.com

ID: 3157423   Dátum zverejnenia: 11.8.2017