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Operations Product Associate (iptiQ) 80-100%
Place of work
Mlynské nivy 12, Bratislava
Mlynské nivy 12, Bratislava
Contract type
full-time
full-time
Wage (gross)
Minimum base salary for this job from 1000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
Minimum base salary for this job from 1000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*
Information about the position
Job description, responsibilities and duties
The role will have a number of responsibilities, focusing on key areas:
•Supporting the delivery of all customer literature and correspondence for new and existing deals across all jurisdictions including where required translation into local language.
•Supporting live deals from a Service Delivery perspective ensuring services provided are fit for purpose and provide a quality customer experience in conjunction with the Operations team.
•Supporting other ad hoc iptiQ Operation team projects and activities as required.
The role is split up into two areas as detailed below:
Product Document Management (Customer)
1.Managing the approval process for all documentation
2.Manage internal stakeholders to meet agreed targets
3.Support product managers to define new product features
Service Delivery
1.To provide administrative support for the business as usual activities of our External service providers including assisting the managing and tracking of day to day queries and issues relating to business as usual activities.
2.Monitor SLAs and service excellence to achieve customer satisfaction and excellence
3.Assist in the operational oversight over outsourcing partners and IT vendors
4.Support in the gathering and creation of reports for various stakeholders.
5.Perform ad-hoc tasks as required
About the team
iptiQ EMEA is part of Swiss Re's Life Capital division which manages all our life & health primary insurance portfolios across Europe. iptiQ is a start-up, established to deliver innovative protection solutions sold to consumers through Distribution Partners. Our team delivers the coordination, infrastructure and capabilities key to driving forward this new business, while working closely with the rest of the Swiss Re Group.
We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and distribution partners.
We are establishing an Operations team within Bratislava which will support the iptiQ Operations teams across Europe. iptiQ is a Luxembourg based insurer with Branches in UK, Ireland, Germany, Netherlands. iptiQ's Operations team supports the delivery of iptiQ's growth for these locations and other countries across Europe, currently Spain & Poland. We are looking for visionary and creative self-starters to undertake these key support roles for one of Swiss Re's strategic initiatives.
•Supporting the delivery of all customer literature and correspondence for new and existing deals across all jurisdictions including where required translation into local language.
•Supporting live deals from a Service Delivery perspective ensuring services provided are fit for purpose and provide a quality customer experience in conjunction with the Operations team.
•Supporting other ad hoc iptiQ Operation team projects and activities as required.
The role is split up into two areas as detailed below:
Product Document Management (Customer)
1.Managing the approval process for all documentation
2.Manage internal stakeholders to meet agreed targets
3.Support product managers to define new product features
Service Delivery
1.To provide administrative support for the business as usual activities of our External service providers including assisting the managing and tracking of day to day queries and issues relating to business as usual activities.
2.Monitor SLAs and service excellence to achieve customer satisfaction and excellence
3.Assist in the operational oversight over outsourcing partners and IT vendors
4.Support in the gathering and creation of reports for various stakeholders.
5.Perform ad-hoc tasks as required
About the team
iptiQ EMEA is part of Swiss Re's Life Capital division which manages all our life & health primary insurance portfolios across Europe. iptiQ is a start-up, established to deliver innovative protection solutions sold to consumers through Distribution Partners. Our team delivers the coordination, infrastructure and capabilities key to driving forward this new business, while working closely with the rest of the Swiss Re Group.
We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and distribution partners.
We are establishing an Operations team within Bratislava which will support the iptiQ Operations teams across Europe. iptiQ is a Luxembourg based insurer with Branches in UK, Ireland, Germany, Netherlands. iptiQ's Operations team supports the delivery of iptiQ's growth for these locations and other countries across Europe, currently Spain & Poland. We are looking for visionary and creative self-starters to undertake these key support roles for one of Swiss Re's strategic initiatives.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or German - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Polish - Upper intermediate (B2) or Dutch - Upper intermediate (B2)
Personality requirements and skills
1.English is iptiQ's business language and therefore essential. Additional language skills are required from one or more of Polish, Spanish, Dutch & German
2.You are organised and logical in management of tasks and workload
3.You have strong social and communication skills; able to demonstrate a clear and articulate standard of written and verbal communication
4.You are Customer Service driven with a real passion for high quality customer care
5.You are happy working independently and collaborate strongly and actively with others as required especially in a virtual environment
6.You have the ability to multi task in a dynamic work environment
7.You are committed to accuracy, attention to detail and quality
8.You are happy to work in an area that is fluid and developing
9.You are understand and live iptiQ culture and values – can do and proactive attitudes.
10.You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important
You have experience in Life insurance administration and operations would be an advantage.
*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
2.You are organised and logical in management of tasks and workload
3.You have strong social and communication skills; able to demonstrate a clear and articulate standard of written and verbal communication
4.You are Customer Service driven with a real passion for high quality customer care
5.You are happy working independently and collaborate strongly and actively with others as required especially in a virtual environment
6.You have the ability to multi task in a dynamic work environment
7.You are committed to accuracy, attention to detail and quality
8.You are happy to work in an area that is fluid and developing
9.You are understand and live iptiQ culture and values – can do and proactive attitudes.
10.You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important
You have experience in Life insurance administration and operations would be an advantage.
*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
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Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 3088840
Dátum zverejnenia: 29.6.2018
2018-06-29
lokalita: Mlynské nivy 12, Bratislava Pozícia: Administrative Worker, Official, Financial Analyst, Insurance administrator, Project Manager, Reporting Specialist Spoločnosť: Swiss Re
Základná zložka mzdy (brutto) a ďalšie odmeny: Minimum base salary for this job from 1000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*