Operations Associate with German or Spanish

Place of work
Contract type
Start date
By agreement

Information about the position

Job description, responsibilities and duties

About the role:

The role will have a number of responsibilities, focusing on key areas:
•Acting as a point of operational contact for distribution partner (client)
•Supporting live deals from a Service Delivery perspective ensuring services provided efficiently and provide a quality customer experience in conjunction with the Operations team.
•Supporting the delivery of all customer literature and correspondence for new and existing deals across all jurisdictions including where required translation into local language.
•Involvement in other ad hoc iptiQ Operation team projects and activities as required.

The main tasks include:
Operations/Service Delivery
1.Take ownership and responsibility for operating business process to create client deliverables.
2.To provide administrative support for the business as usual activities of our Third Party
3.Administrators (TPA) including assisting the managing and tracking of day to day queries and issues relating to business as usual activities.
4.Monitor SLAs and service excellence to achieve customer satisfaction and experience
5.Assist in the operational oversight over outsourcing partners and IT vendors
6.Support in the gathering and creation of reports for various partners.
7.Provide operational input to ensure adherence to the Target Operating Model and achievement of operational efficiency
8.Perform ad-hoc tasks as required

Product Literature
1.Managing the approval process for literature creation across multiple jurisdictions, specifically Key Features and Terms and Conditions and servicing letters
2.Handle the literature approval process from all distribution partners including internal and external partners
3.Manage standard customer correspondence
4.Manage internal stakeholders and workstreams to meet agreed targets

About the Team
Iptiq EMEA is part of Swiss Re's Life Capital division which runs all our life & health primary insurance portfolios across Europe. iptiQ is a start-up, established to deliver innovative protection solutions sold to consumers through Distribution Partners. Our team delivers the coordination, infrastructure and capabilities key to driving forward this new business, while working closely with the rest of the Swiss Re.
We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and distribution partners.
We are establishing an Operations team within Bratislava which will support the iptiQ Operations teams across Europe. iptiQ is a Luxembourg based insurer with Branches in UK, Ireland, Germany, Netherlands. iptiQ's Operations team supports the delivery of iptiQ's growth for these locations and other countries across Europe, currently Italy, Spain & France. We are looking for visionary and creative self-starters to undertake these key support roles for one of Swiss Re's strategic initiatives.

Basic wage component (gross) and other rewards

Minimum base salary for this job from 1100 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*

Information about the selection process

To apply for this vacancy click on the button bellow "Apply here" or go to www.swissre.com/careers, login and apply for the position.

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Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft PowerPoint - advanced

Personality requirements and skills

About you:
1. English is iptiQ's business language and therefore essential. The command of German or Spanish language is a must for this role. Any Additional European language is a plus.for this role. Any Additional European language is a plus.
2.You are organised and logical in management of tasks and workload
3.You have strong social and interpersonal skills; able to demonstrate a clear and articulate standard of written and verbal communication
4.You are Customer Service driven with a real passion for high quality customer care
5.You are happy working independently and collaborate strongly and actively with others as required especially in a virtual environment
6.You have the ability to multi task in a dynamic work environment
7.You are committed to accuracy, attention to detail and quality (same as number 2)
8.You are happy to work in an area that is fluid and developing
9.You are understand and live iptiQ culture and values – can do and proactive attitudes.
10.You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important
11.Experience in Life insurance administration and operations would be an advantage.

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.
Website: www.swissre.com

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynske Nivy 12
81109 Bratislava

ID: 2964346   Dátum zverejnenia: 11.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum base salary for this job from 1100 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*