IT Service Engineer (Ref. No.: 43783)

Place of work
Karadžičova 12, Bratislava
Contract type

Information about the position

Job description, responsibilities and duties

Let us introduce ourselves:
• We are Access Operations - the humans behind the Access management of SwissRe
• We have 4 sub-teams specializing into specific areas of the access management (30 people around the world)
• We are a part of the customer service organization within SwissRe
• We are assisting our internal customers around the globe for issues around access rights
• We identify deficiencies in processes, analyze them and improve them respectively
• We work together with local and/or international partners to improve processes end to end
• We consult customers on ordering the appropriate access rights to business applications and infrastructure components incl. folder management providing an outstanding customer service experience.
• We grant access into 500+ applications where automation was not feasible
• We create the whole access catalogue
• We participate in multiple global projects at the same time
• We adhere to IT Security and Governance standards and regulatory compliance in respect of access and identity management.

Do you find yourself here?
• Are you working in IT on junior position (e.g. Service desk agent) or in Business and want to move to IT?
• Are you looking for a new opportunity to broaden your views and open new horizons?
• Terms like "Access management" and/or "ITIL" and/or "Onboarding / offboarding "are not secrets to you?
• You can think independently and work in a team at the same time?
• Can you explain difficult things to customers in an easy way?
• For you the ideal team is spread around the world, because you like to work with different nationalities and mentalities?
• If the situation requires it you can think "outside of the box"?
• You have an open mindset that shares and receives knowledge and skills?

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

What should you bring with you?
• General IT knowledge
• Basic knowledge in project management
• Fluent English spoken and written
• Experience of cross functional working and cultural sensitivity.
• Basic ITIL knowledge (especially incident, problem management and request fulfillment) and proven experience in best practices is a plus
• Basic knowledge of information security policies and processes is a plus
• Service Now, Excel and SQL experience is a plus
• Experience within an access management and/or IT delivery environment as well as with end-user support is an asset

But please, don't apply if you:
• Want to work in a flexible working environment and want to work every day in fixed structures
• Work in your own box and don't want to see and learn what the colleagues around you do
• Do not like to exchange knowledge and task across your team
• Do not want to use an international mindset and are not being able to communicate cross border and culture.
• See a problem coming again and again and don't want to find out how to eliminate it
• Do not want to speak and assist people around the world in SwissRe
• If you don't want to have challenges and fun at work


Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynské Nivy 12
821 08 Bratislava

ID: 2725064   Dátum zverejnenia: 18.5.2017