Claims Triager with English and Spanish/Portuguese

Place of work
Contract type
Start date
By agreement
Basic wage component (gross) and other rewards
Minimum base salary for this job from 1000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*

Information about the position

Job description, responsibilities and duties

About the role

Claims Triage is responsible for indexing and distributing the incoming claims documents from our clients – cedents or brokers, to responsible team or person within 24 hours.

It is the responsibility of triage team to index the incoming documents to support other claims colleagues in the value chain of the company in prioritization, with the main common goal of supporting our clients by timely payments of claims and keeping the reserves on accurate level.

All the incoming claims documents, from first advice of the claim until the last (closing) advice go through our hands.
All this is only possible through a good understanding of re-insurance concept and understanding of our clients.
The position-holder is required to work within a set framework of processes and guidelines and continuously improve the situation to meet the agreed set of KPI deliverables.
The triager has to look for opportunities within the core process to create value of Swiss Re and external clients.
The role also includes close cooperation with our claims operations colleagues

About the team

Triage team is a small team (4 + TL and currently growing) based in Bratislava but closely cooperating with triage team in Bangalore and claims colleagues worldwide

Information about the selection process

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Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

About you

•Bachelor’s degree depending on the geographical region (Optional).
•Language skills: English fluent written and spoken, Spanish and/or Portuguese required.
•Fresher / experience in non-relevant industry.
•Excellent oral and written communication skills, ability to work in virtual teams and across borders and cultures.
•Ability to work in a team environment but also ability to take ownership and work independently.
•Highly motivated to deliver high quality service to the corresponding clients.
•Analytical and problem solving skills.
•Ability to work independently, handle multiple priorities and meet deadlines.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.


Brief description of the company

As the world's leading reinsurance company, Swiss Reinsurance Company, based in Zurich, Switzerland, we specialize in covering concepts in capital and risk management.
We combine financial strength with experience, knowledge and creative thought to exploit new opportunities in the interests of our clients, staff and shareholders. Opportunities for you. Opportunities for us.

Number of employees

1000 an more employees

Company address

Swiss Re Management AG
Mlynské Nivy 12
81109 Bratislava

ID: 2351294   Dátum zverejnenia: 5.9.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Minimum base salary for this job from 1000 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*