Manager of Customer Technical Service for Offset-SF and ECP

Manager of Customer Technical Service for Offest (Sheetfed SF and ECP) – Czech and Slovak Republic

Responsible for identifying the technical needs (product) of assigned customer base and oversight of any technical activities related to these customers. This includes coordination of both laboratory and manufacturing activities. Responsible for the provision of market intelligence related to technical customer needs and competitive activities.

ESSENTIAL JOB FUNCTIONS:

Conducts technical service activities to support customers of intermediate to higher complexity, in an effort to grow profitable business for Sun Chemical.

Manages trial activities related to new business opportunities.

Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation.

Makes product selection decisions based on end use application.

Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.

Supports sales team in meetings to discuss complaint and claim details.

Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.

Identifies areas where Sun can add value to the customer by leveraging new product technology.

Completes technical call reports and trial reports as needed, including both internal and external documentation.

Participates in, or leads, strategic customer’s technical meetings.

Drives action register for execution of planned technical activities.

Leads or participates in process improvement initiatives with customer and Sun personnel.

REQUIRED EDUCATION AND EXPERIENCE:

Technical Degree (BS) or equivalent level of industry experience.

5-10 years of industry experience.

Strong knowledge MS Office (Word, Excel, Power Point)

Strong verbal and written communication skills.

Superior analytical and mathematical skills.

English language

Creative problem-solving skills.

Ability to manage multiple complex projects at once.

Must have a very high level of pressroom and printing process knowledge.

SAP and Portal experience.

Driving license group B

BONUSES

Bonuses upto 30 %

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