Customer Support Advisor with French
Sufio s. r. o.
Jurkovičova Tepláreň (národná kultúrna pamiatka), Bottova, Old Town, Slovakia, Bratislava (Job with occasional home office)
full-time
As soon as possible
1 800 - 2 500 EUR/month
Information about the position
Job description, responsibilities and duties
Location: Bratislava
Job type: Full time
Salary: €1,800–€2,500
We're looking for a French-speaking Customer Support Advisor to join our team in Bratislava.
In this role, you'll work closely with our French-speaking customers, helping them get the most out of Sufio. You'll support users primarily in French, while also communicating internally in English and assisting English-speaking customers when needed. You'll handle inquiries via email and chat, guide users through product features, troubleshoot technical issues, and assist with invoicing and compliance-related questions. Because our customers rely on Sufio for legally compliant invoicing, strong attention to detail and accuracy are essential. You'll need to explain complex or technical topics clearly and confidently, ensuring customers feel informed and supported.
You'll collaborate with our product and development teams in English, sharing customer feedback and identifying recurring issues or opportunities for improvement. Beyond resolving tickets, you'll contribute to improving help documentation, refining internal processes, and maintaining a high standard of communication across both languages. This role is ideal for someone who is analytical, customer-focused, and comfortable working in a fast-paced environment where ownership and initiative are valued.
What you'll do
- Customer support via email and live chat.
- Troubleshoot product issues and explain solutions clearly.
- Help merchants understand invoicing and compliance requirements.
- Join occasional video calls to walk customers through more complex cases.
- Share customer feedback with our Product and Development teams.
- Contribute to our knowledge base and help improve internal processes.
- Engage with users on forums and social media when needed.
What we're looking for
- Native-level French and excellent written English.
- Experience in customer support or a similar role.
- Clear, structured communication.
- Strong attention to detail.
- Empathy and the ability to stay calm under pressure.
- Ability to prioritize and manage multiple conversations at once.
- Basic understanding of HTML and CSS (or willingness to learn quickly).
- Comfort working in a startup environment where things evolve.
Nice to have
- Experience with support tools like Help Scout or Intercom.
- Knowledge of accounting or invoicing.
- Good eye for design and layout.
- Experience creating educational content (guides, tutorials, videos).
Employee perks, benefits
Friendly environment
Friendly and informal working environment with a diverse team, no dress code, working a 40 hour week.
Unique office
Stylish industrial office space located within the old Jurkovic Heating Plant in the center of Bratislava.
Snacks and caffeine
Free fruits and snacks in the office, along with freshly roasted specialty coffee and high-quality teas.
Information about the selection process
https://sufio.com/jobs/french-customer-support/?utm_source=Profesia&utm_medium=jobs&utm_campaign=french-customer-support-02-26
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Advertiser
Brief description of the company
Sufio is an industry-leading invoicing application used by businesses and online stores in more than 100 countries. We exist to help new businesses simplify their invoicing and taxes through powerful automation coupled with invoices created by the world’s leading designers. Our platform currently supports Shopify and BigCommerce.
As a company, we’re backed by experienced investors and strive to have a positive impact on the world around us. We are passionate about helping freelancers, and small companies build better businesses.
Our head office is based in Bratislava, Slovakia, and we have colleagues spread across three continents. Regular team offsites enable us to all come together to collaborate and socialize.
We believe strongly in lifelong learning and will provide you with the best tools, educational resources, and opportunities to succeed in your role. Your well-being is equally important to us, and you can expect your gym membership or similar activity to be covered by us.