Customer Support Specialist with German

Location: Bratislava
Job type: Full time (Trade License)
Salary: €1,400–€1,900

We’re looking for an enthusiastic Customer Support Specialist to join our growing team here at Sufio.

You will play a key role in our team by providing quality customer service to our users in a professional and friendly manner by actively demonstrating our company values. Thus, helping to make our users experience with us one that they enjoy from start to finish.

You will be answering a wide variety of queries regarding our app, which makes no two days the same. Along with this, there is the opportunity to have video calls with our users to help troubleshoot and handle their questions.

You will be working with a close-knit team who enjoy collaborating to help build our company brand. Along with this, as a startup company, you will have an opportunity to grow within this role and potentially take on other avenues within the company.

Our ideal candidate will be someone who takes the initiative and is proactive in their approach to help facilitate the communication and strategically work through issues with our users. We're also looking for someone who can work well within a team environment, show empathy towards those around them, and be flexible to work within a start-up environment.

You'll work on things like

- Communicating with our amazing customers, spread all over the world, via email and online chat.
- Providing product consultations, troubleshooting, and compliance assistance.
- Building our reputation through helpful customer service and collecting positive reviews from happy users.
- Answering inquiries on online forums and engaging with followers on various social media platforms.
- Driving the product growth by communicating customers' feedback to the Development Team.

Requirements for the role

- Flawless written and spoken English and German (native-like level).
- Experience using a support ticketing system (such as Help Scout or Intercom).
- Basic understanding of HTML and CSS.
- Passion for helping and working with people.
- Ability to multitask and prioritize tasks based on their importance.
- Proactive and curious mind.
- A great deal of empathy, patience, and customer understanding.
- Excellent communication and social skills.
- Top-notch attention to detail.

Nice to have

- Previous experience in customer service.
- Some knowledge of accounting and/or invoicing.
- A good eye for aesthetics and design.

Friendly environment
Friendly and informal working environment with a diverse team, no dress code, working a 40 hour week.

Unique office
Stylish industrial office space located within the old Jurkovic Heating Plant in the centre of Bratislava.

Education allowance
Up to €50/month for any books or classes you want to take, plus a dedicated time for online education.

Fitness allowance
Up to €50/month for a gym, yoga or any activity you do to maintain a healthy lifestyle and regular massages in our office.

Travelling
Free Uber credit for business and personal use, and company off-sites to fun locations worldwide.

Snacks and caffeine
Free fruits and snacks in the office, along with freshly roasted specialty coffee and high-quality teas.