HR Project Manager for Contact Centers

Do you have experience with the implementation of HR models and solutions that contribute to employee loyalty and development, as well as to the success and recognition of the employer's brand?
Do you believe that employees are the key to a company's success and you know the most effective approaches to motivating, rewarding and leading sales employees?
Are you recognized by your dynamism, agility, goal orientation and team spirit?

Become a driving force in consolidating existing HR standards and a key person in developing the HR strategy of the Contact Centers in a company with more than 40 Contact Centers in 21 countries.

Join the team of Studio Moderna experts in position of
HR Project Manager for Contact Centers (M/F)

Key responsibilities:
• Review of recruitment procedures, remuneration and motivation systems in the Contact Centers of 21 countries, ensuring their standardization and achieving a high standard;
• Design and implementation of employment and development policy for employees in the Contact Centers of 21 countries, which will be coordinated with the global brand of the employer;
• Ensuring an efficient and agile selection process through a combination of non-traditional recruitment tools;
• Establishing and implementation of a reporting platform that will enable heads of Contact Centers to monitor and evaluate HR procedures throughout the process (publishing the advertisements, interviews, planning of the implementation process, employee turnover management, cost efficiency, etc.);
• Monitoring trends, identifying, and implementing best practices in the field of recruitment, motivation and development of employees, in order to hire the most suitable employees, ensuring employee stability and maximize employee engagement.

• Work in Ljubljana (Slovenia) or remotely from your country;
• A dynamic and entrepreneurial work environment full of challenges;
• Teamwork and the opportunity to work in a global, modern and dynamic environment;
• Professional development, functional education and training at home and abroad.

Are you interested in the position? Please send us your CV in English. Thank you for your interest, and please note that we will be contacting candidates meeting the key requirements.