HR Project Manager for Contact Centers

Information about the position

Job description, responsibilities and duties

Do you have experience with the implementation of HR models and solutions that contribute to employee loyalty and development, as well as to the success and recognition of the employer's brand?
Do you believe that employees are the key to a company's success and you know the most effective approaches to motivating, rewarding and leading sales employees?
Are you recognized by your dynamism, agility, goal orientation and team spirit?

Become a driving force in consolidating existing HR standards and a key person in developing the HR strategy of the Contact Centers in a company with more than 40 Contact Centers in 21 countries.

Join the team of Studio Moderna experts in position of
HR Project Manager for Contact Centers (M/F)

Key responsibilities:
• Review of recruitment procedures, remuneration and motivation systems in the Contact Centers of 21 countries, ensuring their standardization and achieving a high standard;
• Design and implementation of employment and development policy for employees in the Contact Centers of 21 countries, which will be coordinated with the global brand of the employer;
• Ensuring an efficient and agile selection process through a combination of non-traditional recruitment tools;
• Establishing and implementation of a reporting platform that will enable heads of Contact Centers to monitor and evaluate HR procedures throughout the process (publishing the advertisements, interviews, planning of the implementation process, employee turnover management, cost efficiency, etc.);
• Monitoring trends, identifying, and implementing best practices in the field of recruitment, motivation and development of employees, in order to hire the most suitable employees, ensuring employee stability and maximize employee engagement.

Employee perks, benefits

• Work in Ljubljana (Slovenia) or remotely from your country;
• A dynamic and entrepreneurial work environment full of challenges;
• Teamwork and the opportunity to work in a global, modern and dynamic environment;
• Professional development, functional education and training at home and abroad.

Information about the selection process

Are you interested in the position? Please send us your CV in English. Thank you for your interest, and please note that we will be contacting candidates meeting the key requirements.

Expected date of completion of the selection process

31 January 2021 (there are still 3 more days)

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

human resources

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Word - advanced
Microsoft Excel - advanced

Number of years of experience

5

Personality requirements and skills

• At least 5 years of experience in HR field or related fields in a medium or large organization (experience with work in Contact Centers is an advantage);
• Demonstrable experience in the introduction of modern methods of finding and selecting candidates and motivating, rewarding and developing sales employees;
• Knowledge of using social media and other platforms - rich experience with successful use of the latest employment methodologies;
• Experience with onboarding of new employees, which pursues effective integration into the work environment with an understanding of the culture and values of the company;
• Experience in using HR reporting tools in a medium or large organization;
• Very good communication and negotiation skills;
• Strategic and innovative thinking;
• Very good knowledge of English.

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Brief description of the company

Studio Moderna is market leading multinational company which operates in 21 European countries with over 5 500 employees , encompassing direct response TV, home shopping, local websites,
catalogues, call centre operations, network of retail & wholesale partners, fulfilment centres and other affiliated services. We also produce, create, invent and sell our own trusted and recognized brands and products around the world.

Number of employees

250-499 employees

Company address

Studio Moderna s.r.o.
Košická 49
821 08 Bratislava
http://www.studio-moderna.com

Place of work

Remote work

Wage (gross)

2 600 EUR/monthfrom 2600€

Start date

by agreement

Contract type

full-time
„Do SM som nastúpil v roku 2012 ako telefonický operátor. Predpokladal som, že nepôjde o dlhodobú prácu v SM, ale okolnosti ukázali, že áno. Z pozície outbound operátora som sa asi za 3 mesiace posunul na inbound, kde som pomáhal zákazníckemu centru s ich projektmi. Táto spolupráca ma v roku 2013 posunula do tímu zákazníckeho centra, kde som vykonával pozíciu referenta zákazníckeho centra so špecializáciou na logistiku. Práca bola zaujímavá a bavila ma. Logistika ma zaujala až tak, že som sa v roku 2017 prihlásil na voľnú pozíciu logistického koordinátora, kde som uspel. Momentálne vykonávam prácu na tejto pozícii, ktorá prináša každý deň nové výzvy a posúva ma ďalej.“
(Dominik)
ID: 4020271  Dátum zverejnenia: 13.1.2021  Základná zložka mzdy (brutto): 2 600 EUR/month