Key User Field Service Management

STILL SR, spol. s r. o.

Place of work
Trenčín region, Nitra region (The job requires travelling)
Contract type
Start date
Wage (gross)
2 300 - 2 500 EUR/month+ bonuses according to the achieved results

Information about the position

Job description, responsibilities and duties

Active communication with local FSM teams within the region
• Role confirmation, enrolment, onboarding and periodical train the local FSM team members
• Participate into the specific Service Train-the-Trainer sessions
• Dealing with the FSM incidents process, solving the tickets or managing the escalation process
• Active role into the local and regional FSM topics with focus on process optimization/improvement, NPS
improvement, cleaning the service reports backlog
• Coordinate the respective change requests process within the region, in alignment with the KU community
• Regional single point of contact for the respective updates, active SME role into the related project teams,
participate in the UAT test and support the Service projects roll-in within the region
• Prepare specific FSM reports

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, economy, business administration, engineering

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Ability to work in a complex and diverse environment with numerous stakeholders
- In depth knowledge of the business processes and procedures currently being used globally
- Excellent communication skills
- ERP/CRM/MS Office Knowledge
- Skilled in problem solving with the local Key User and IT and analyzing business information
- Ability to describe and improve business processes
- Cultural awareness ability to adapt to country specificities
- Ability to handle complex situations and various information sources at the same time
- Willingness to travel (> 50%)


Brief description of the company

For a long time STILL has been one of the leading suppliers of forklift trucks, platform trucks and tractors plus the latest Intralogistics systems. With around 8,900 employees, 6 production plants, 14 branches in Germany, 21 subsidiary companies abroad, plus a dealer network consisting of 240 dealers worldwide, STILL is successfully active on an international scale. With the highest quality, reliability and innovative technology, STILL is meeting, today and in the future, the requirements of small, medium and large companies.

Number of employees

50-99 employees
ID: 4587849  Dátum zverejnenia: 26.5.2023  Základná zložka mzdy (brutto): 2 300 EUR/month