Customer/Consumer Care Greece

Spin Master International SARL

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
od 1.300 EUR v zavislosti od skusenosti

Information about the position

Job description, responsibilities and duties

The Customer Service Administrator is responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.

Specific Responsibilities:

Customer service:

Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
Attend and participate in weekly CSA meeting
Order processing and communication with customers
Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
Identify discrepancies between forecasted orders, stock and actual orders
Determining stock availability and allocation of inventory
Negotiating non-compliance charges
Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
Document internal procedures and customer’s procedures
Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders & customer’s activities...)
Consumer Care:

responsible for managing inbound calls in a timely manner
identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives
process replacement orders and follow up the delivery of sent products
Order processing and communication with customers
Making and sending reports regarding calls, orders
Other duties as assigned by Manager

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and Greek - Advanced (C1)

Other knowledge

Microsoft Outlook - advanced
Microsoft Word - advanced
Microsoft Excel - advanced

Personality requirements and skills

Required Skill Set:

Intermediate level computer skills including Excel, Email, Word, SAP
Fluent English and Greek is must
Excellent attention to detail and strong follow up skills
Strong interpersonal and client service skills
Ability to integrate in a complex organization
Demonstrate willingness for change and improvement
Positive attitude towards customers et colleagues
Required Qualifications & Experience:

University degree preferred
2 years experience in similar position


Brief description of the company

Spin Master (TSX:TOY; is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, and Australia.

Number of employees

500-999 employees

Company address

Spin Master International S.a.r.l., organizačná zložka
Karadžičova 14/7609
821 08 Bratislava
ID: 3439813   Dátum zverejnenia: 7.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   od 1.300 EUR v zavislosti od skusenosti