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Consumer Care Administrator France
Spin Master International B.V.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
od 1.300 EUR v zavislosti od skusenosti
od 1.300 EUR v zavislosti od skusenosti
Information about the position
Job description, responsibilities and duties
The Consumer Care Administrator is responsible for managing inbound calls in a timely manner, Identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives. Process replacement orders and follow up the delivery of sent products.
Specific Responsibilities:
Determines requirements by working with customers
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Attend educational seminars ( product trainings etc )
Attend and participate in weekly CSA meeting
Order processing and communication with customers
Making and sending reports regarding calls, orders
Document internal procedures
Meet personal / team target ( qualitative & quantitative )
Other duties as assigned by Manager
Specific Responsibilities:
Determines requirements by working with customers
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Attend educational seminars ( product trainings etc )
Attend and participate in weekly CSA meeting
Order processing and communication with customers
Making and sending reports regarding calls, orders
Document internal procedures
Meet personal / team target ( qualitative & quantitative )
Other duties as assigned by Manager
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
French - Advanced (C1) and English - Advanced (C1)
Personality requirements and skills
Intermediate level computer skills including Excel, Email, Word
Fluent English and French language is must
Customer Focus, Customer Service
CRM experience ( Data Entry skills )
Phone Skills, Verbal communication
Interpersonal Savvy, Problem solving and Multitasking
Ability to integrate in a complex organization
Demonstrate willingness for change and improvement
Positive attitude towards customers et colleagues
Required Qualifications & Experience:
Higher Professional education preferred
1 year experience in a call center position
CRM experience preferred
Business correspondence
Fluent English and French language is must
Customer Focus, Customer Service
CRM experience ( Data Entry skills )
Phone Skills, Verbal communication
Interpersonal Savvy, Problem solving and Multitasking
Ability to integrate in a complex organization
Demonstrate willingness for change and improvement
Positive attitude towards customers et colleagues
Required Qualifications & Experience:
Higher Professional education preferred
1 year experience in a call center position
CRM experience preferred
Business correspondence
Advertiser
Brief description of the company
Spin Master (www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.
Number of employees
500-999 employees
ID: 3439810
Dátum zverejnenia: 1.10.2018
2018-10-01
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist Spoločnosť: Spin Master International B.V.
Základná zložka mzdy (brutto) a ďalšie odmeny: od 1.300 EUR v zavislosti od skusenosti