Consumer Care Administrator France

Spin Master International SARL

Place of work
Karadžičova 14/7609, Bratislava
Contract type
full-time
Start date
asap
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

The Consumer Care Administrator is responsible for managing inbound calls in a timely manner, Identifying customer’ s needs, clarify information, research every issue and providing solutions and/or alternatives. Process replacement orders and follow up the delivery of sent products.

2.0 Specific Responsibilities:
• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Attend educational seminars ( product trainings etc )
• Attend and participate in weekly CSA meeting
• Order processing and communication with customers
• Making and sending reports regarding calls, orders
• Document internal procedures
• Meet personal / team target ( qualitative & quantitative )
• Other duties as assigned by Manager

Information about the selection process

If you are interested in being a part of Spin Master, please send us your applications to jobseu@spinmaster.com.
We do appreciate your interest; however only those selected for interview will be contacted.

Expected date of completion of the selection process

31 October 2017 (ostávajú ešte 13 dni)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and
French - Advanced (C1)

Administrative and economic skills

Business correspondence - basic

Computer skills - user

Microsoft Excel - basic
Microsoft Outlook - basic
Microsoft Word - advanced

Personality requirements and skills

• Intermediate level computer skills including Excel, Email, Word
• Customer Focus, Customer Service
• CRM experience ( Data Entry skills )
• Phone Skills, Verbal communication
• Interpersonal Savvy, Problem solving and Multitasking
• Ability to integrate in a complex organization
• Demonstrate willingness for change and improvement
• Positive attitude towards customers and colleagues
Fluent English and French

Advertiser

Brief description of the company

Spin Master (TSX:TOY; www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, and Australia.

Number of employees

500-999 employees

Company address

Spin Master International SARL, organizačná zložka
Karadžičova 14/7609
821 08 Bratislava
http://www.spinmaster.com

Contact

ID: 3018772   Dátum zverejnenia: 10.10.2017