Customer Service Administrator Poland

Spin Master International SARL

Place of work
Karadžičova 14/7609, Bratislava
Contract type
full-time
Start date
asap
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

The Customer Service Administrator is responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.

Specific Responsibilities:
• Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
• Attend and participate in weekly CSA meeting
• Order processing and communication with customers
• Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
• Identify discrepancies between forecasted orders, stock and actual orders
Determining stock availability and allocation of inventory
• Negotiating non-compliance charges
• Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
• Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
• Document internal procedures and customer’s procedures
• Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders & customer’s activities...)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
Polish - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Personality requirements and skills

Required Skill Set:
• Intermediate level computer skills including Excel, Email, Word, SAP
• Fluent English and other specific market language is must
• Excellent attention to detail and strong follow up skills
• Strong interpersonal and client service skills
• Ability to integrate in a complex organization
• Demonstrate willingness for change and improvement
• Positive attitude towards customers and colleagues

Advertiser

Brief description of the company

Spin Master (TSX:TOY; www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, and Australia.

Number of employees

500-999 employees

Company address

Spin Master International SARL, organizačná zložka
Karadžičova 14/7609
821 08 Bratislava
http://www.spinmaster.com
ID: 2544814   Dátum zverejnenia: 8.8.2017