Order Management Specialist with Italian

Spin Master International B.V.

Place of work
Karadžičova, Bratislava, Slovakia (Job with occasional home office)
Contract type
Start date
Wage (gross)
1 600 EUR/monthnegotiable depending on experience + 10% annual bonus

Information about the position

Job description, responsibilities and duties

Ready to join the most fun and innovative toy company? As a member of the customer facing team the Order Management / Customer Service & Engagement Specialist will be the customer advocate from receipt of the order right through to delivery of the product.

Key Responsibilities:
• Provide top tier customer service to ensure customer satisfaction.
Create and implement effective mode of operation to ensure that team members stay focused in administering their duties
• Manage orders in a timely and accurate manner adhering to customer dates
• Communicate Service Issues to internal and external stakeholders on a timely basis
• Navigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution
• Take personal ownership / accountability for the order management process to deliver top tier service level
• Identify systemic recurring order management issues and escalate as necessary
• Partner with Supply Chain functions to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Ensure unfulfilled order issues are resolved daily by communicating with 3PL partners
• Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
• Cultivate and maintain positive relationships with customer and internal stakeholders
• Partner with team and other functions to identify ways to improve efficiency of the order to cash process
• Other duties as assigned by OMS Manager or OMS lead

Key Metrics:
• On time delivery
• Open Orders past due
• Customers Fulfilment

Employee perks, benefits

Why should you become our team member?
At Spin Master we believe that our people are one of our most valuable assets. Your efforts at Spin Master are a part of your life’s work and Spin Master honors your contribution with a total rewards program that includes tangible and intangible benefits.
• Global Working Environment
• Hybrid Work Model /60% work from office - 40% work from home/
• Meal vouchers fully paid by the employer (6,50€/working day)
• Referral program
• Learning & Development - We're committed to supporting your continuous learning. For our employees, we provide LinkedIn Learning, language courses, and much more.
• 2x sick day + Birthday day off
• Employee discounts - Eligible to receive free toys during the holiday season and can purchase toys for discounted prices.
• Possibility of career growth
• Flexible working hours
• Employee Assistance Program
• Allowance for sports activities – Multi sport card
• Life and Accident Insurance
• Medical care benefit

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Italian - Advanced (C1)

Other knowledge

Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Word - Advanced
SAP - Basic

Number of years of experience


Personality requirements and skills

Who’s a good fit for this role:
• Good interpersonal skills to keep harmonious relationship with team members
• Strong time management, organizational, and prioritization skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Ability to proactively identify and resolve problems
• SAP knowledge is advantage
• Fluent English (B2) and Italian (C1) language is a must
• Excellent attention to detail and strong follow-up skills
• Demonstrate willingness for change and improvement
• Ability to convey ideas clearly through written, verbal, and non-verbal mediums using strong interpersonal skills
• Team player who helps create a result focused and motivating team environment
• Demonstrated conflict management through persuasion, negotiation, and compromise

In addition, it would be great to have:
• Bachelor’s Degree
• Min 3 yrs.+ CPG/Retail Experience preferred
• Experience with a Tier 1 ERP system required (SAP Preferred)
• Experience with EDI transactional processing
• Working knowledge of Windows, Excel, Word, PowerPoint
• Proven track record of providing quality customer service


Brief description of the company

Spin Master (www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.

Number of employees

500-999 employees
ID: 4271487  Dátum zverejnenia: 27.1.2023  Základná zložka mzdy (brutto): 1 600 EUR/month