Claims Management Analyst

Spin Master International B.V.

Place of work
Karadžičova, Bratislava
Contract type
Wage (gross)
From 1 500 EUR/monthnegotiable based on candidate's experience

Information about the position

Job description, responsibilities and duties

The Claims Management Analyst reports to the Senior Manager Finance Operations and will play a key role in the Credit Collection Department Europe, in the review and resolution of retailer customer claims.

Specific Responsibilities:
• Manage Customer Claims received via e-mail or through vendor portals
• Define nature of claim and liaise with respective teams in Supply Chain department to investigate and collect supportive documents.
• Liaise with Credit Collection department to raise Credit Notes for authorized claims.
• Dispute with Customer unauthorized claims.
• Organize information collected to determine root cause and corrective action.
• Partner with key stakeholders to provide data to minimize impact of service failures
• Develop key metrics and reporting to evaluate chargebacks, prepare regular reports on Claims by status (open, deducted, processed, disputed, reimbursed) by type of claim.
• Have the ability to evaluate the nature of chargebacks and provide guidance to a diverse group of stakeholders (order management, logistics, credit& collection etc.) to improve operational performance and minimize costs
• Knowledge of customer specific requirements
• Liaise with HeadQuarter in Toronto
• Manage projects as assigned

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Economy, Finance

Language skills

English - Advanced (C1)

Personality requirements and skills

Required Skill Set:
• Understanding of Claims & Deductions management
• Proficiency in Microsoft suite of applications
• Knowledge of SAP
• Detail-oriented with emphasis on following up in a fast-paced environment
• Interpersonal communication skills, relationship management and collaboration skills is a must
• Analytical and strategical thinking
• Ability to work independently

Required Qualifications & Experience:
• Minimum 2-yr College Degree
• Minimum of 5 years of related operational or relevant experience.
• Fluent in English language
• Fluent in another European Language among French, Italian, German


Brief description of the company

Spin Master ( is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.

Number of employees

500-999 employees

Company address

Spin Master International B.V., organizačná zložka
Karadžičova 12
821 08 Bratislava


Contact person: Monika Parkes
E-mail: send CV
ID: 3868187  Dátum zverejnenia: 11.2.2020  Základná zložka mzdy (brutto): 1 500 EUR/month