Call Center Team Leader

Spicy Analytics Kft.

Place of work
Brno, Prague, Brno - City
Contract type

Information about the position

Job description, responsibilities and duties

Making outgoing calls
Receiving incoming calls and providing information for current and new clients
Follow up client calls where necessary
Documentation of call information
Preparing and translating scripts of the call center

Information about the selection process

What we offer:
Full time working contract
Interesting work mainly in Healthcare sector
Friendly team
Competitive salary with motivating bonuses
Single-shift operation during working days only

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Czech - Advanced (C1) and
English - Intermediate (B1)

Computer skills - user

Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Personality requirements and skills

High school diploma or equivalent required
Experience in customer service or call center (min. 1 year)
Ability to communicate well via phone and via e-mail (verbally and written).
User level computer knowledge
Conversational level in English
Good stress tolerance


Brief description of the company

Our company is a research and consulting company specialized in the healthcare market. We offer different services to our clients, such as data mining, secondary data analysis, and evidence-based analysis with qualitative and quantitative research. Above all based on individual needs one-time or ongoing targeted data collection projects, preparation of registers and patient recruitment for clinical trials are provided.

Company address

Spicy Analytics Kft.
ID: 2810466   Dátum zverejnenia: 14.11.2016