Customer Success Manager

Job description, responsibilities and duties
• Customer Onboarding: New support customer onboarding and transition from project delivery to support.
• Establish clear retention goals and process milestones for the client and employees to work toward
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with SpecPage
• Support or response to any alerts, red flags, poor health and account escalation. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket
• Assist customers as needed with setting up and navigating programs or software associated with SpecPage products or services ( ticket handling, online help, version change log, road map,…)
• Periodic health checks according mutual set ABC priorities
• Experience work in seek to promote the value of the product and upsell services and products and promoting value through customer experience
• Setup sales orders, CR’s and overlook backlog, delivery, invoicing and overdue payments
• Assist in creating training courses and educational materials for other members of the department
• Promote an energetic fan base for products and locate ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Flexible working time, home office
Language courses
International environment

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