Customer Success Manager

SpecPage AG

Place of work
Ružinovská, Bratislava
Contract type
full-time
Start date
asap
Wage (gross)
1 500 EUR/monthstarting with 1.500 EUR, based on experience

Information about the position

Job description, responsibilities and duties

Job description, responsibilities and duties
• Customer Onboarding: New support customer onboarding and transition from project delivery to support.
• Establish clear retention goals and process milestones for the client and employees to work toward
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with SpecPage
• Support or response to any alerts, red flags, poor health and account escalation. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket
• Assist customers as needed with setting up and navigating programs or software associated with SpecPage products or services ( ticket handling, online help, version change log, road map,…)
• Periodic health checks according mutual set ABC priorities
• Experience work in seek to promote the value of the product and upsell services and products and promoting value through customer experience
• Setup sales orders, CR’s and overlook backlog, delivery, invoicing and overdue payments
• Assist in creating training courses and educational materials for other members of the department
• Promote an energetic fan base for products and locate ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Employee perks, benefits

Flexible working time, home office
Language courses
International environment

Information about the selection process

Send your CV in English

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Great communication/People Skills.
• Ability to manage your own time and tasks (Multi-tasking Ability)
• Ability to thrive in a dynamic, fast-moving environment
• Relationship (trust) Building
• Stress endurance skills.
• Understanding your Client's Business & Needs.
• Adaptability.
• Empathy.
• Experience with customer support / account management at least 2 years

Advertiser

Brief description of the company

SpecPage is a leading provider of innovative software solutions for the food and beverage industry. International food manufacturers have selected our modern and user friendly solutions to manage their unique and complex processes for lifecycle management (PLM) including R&D, specifications, declaration and quality management.

Number of employees

50-99 employees

Company address

SpecPage s.r.o.
Ružinovská 42
82101 Bratislava
http://www.specpage.com

Contact

Kontaktná osoba: Finance & HR manager Jarmila Halásová, MBA
E-mail: poslať životopis
ID: 4031923  Dátum zverejnenia: 10.2.2021  Základná zložka mzdy (brutto): 1 500 EUR/month