IT Support Engineer

What kind of impact can you make?
At SpecPage we know that the impact we create in the world will only be as great as our greatest asset – our team. We are looking for professionals who see opportunity where others don’t, who know that with the right support and the finest people - we can make a permanent, global impact.

Information about the position
Positivity and an optimistic approach are crucial for success in this position. The majority of assigned duties will involve problem-solving, so a positive attitude is essential for success. Communication, collaboration and genuine respect for customers and colleagues must always be exhibited.

We are currently hiring an IT Support Engineer with the following skills:
Advanced Microsoft windows
Advanced communication skills
Advanced support for customer configuration via remote access
Active directory administration
Microsoft SQL server

Communication is key – we are a global company, and English is our primary language, so you must be proficient in English. German and additional languages are appreciated. The majority job duties will include technical deployment related tasks. You will be the first point of contact for our clients.

Duties, daily tasks:
• 80% - updating applications remotely on the customer system, customer service troubleshooting, project support for the project managers with technical tasks
• 20% - user administration /Active directory/Exchange/Virtual machines administration, monitoring and enhancement of internal infrastructure in Bratislava, management of internal applications

Primary responsibilities:
· Perform application updates and installations
· Troubleshoot the issues reported during the updates
· Support customer configuration via remote access
· Deploy/Install and maintain SQL servers and windows server systems
· Daily communication with the customer, customer IT
· Support IT Hardware such as Network equipment, Servers, Desktops, Storages etc.
· Manage and monitor installed systems and infrastructure
· Resolve trouble tickets assigned

Other responsibilities:
· Create and administer clear, concise documentation to avoid recurring issues
· Participate in IT projects and other group projects
· Cooperate closely with other departments - project management / development
· Collaborate and provide input for IT support team progression
· Complete administrative duties associated with service tickets according to process and procedures in a timely and accurate manner

The right candidate will be provided with a very competitive compensation package, including a base salary and additional benefits:
· home office stipend
· language course stipend
This position is bonus eligible, and additional benefits and perks may be discussed during the in-person interview.

Please forward your resume or curriculum vitae and we will contact qualified applicants whose background and skills closely match our expressed needs for an in-person interview. Preference will be given to candidates with specific IT and customer care/support experience. We appreciate the interest of all candidates; in case you are not contacted for this position, we will retain your information for future opportunities.