ServiceNow Business Analyst
SourceFirst International s.r.o.
Košice, Slovakia (Job with occasional home office)
full-time
3 000 - 4 500 EUR/month+ attractive benefit system
Information about the position
Job description, responsibilities and duties
Join our team as a ServiceNow Business Analyst and play a key role in shaping digital workflows that improve employee experience, operational efficiency, and service delivery. Working closely with business stakeholders, product owners, and technical teams, you will help drive innovation on the ServiceNow platform while ensuring solutions align with business objectives and industry standards.
This job is suitable for candidates of all genders.
What to do:
Collaborate with business stakeholders and technical teams to understand challenges and define ServiceNow solutions
Elicit, analyze, document, and validate business and functional requirements.
Evaluate and translate business requirements into user stories, functional specifications, and process designs
Act as a trusted advisor, guiding stakeholders toward ServiceNow best practices and scalable solutions.
Drive alignment across multiple teams and ServiceNow application areas.
Support projects throughout the full lifecycle, from concept and requirements through testing, deployment, and adoption.
Collaborate with technical teams to ensure successful implementation of requirements.
Coordinate and support user acceptance testing and solution validation activities.
Provide functional expertise and operational support for ServiceNow-related topics.
Stay up to date with new ServiceNow features and capabilities
Employee perks, benefits
Hybrid work and flexible hours
International environment and modern technologies
Learning & development opportunities
Career growth and internal mobility
Banking and pension benefits
Health and wellness support
Agile culture and collaborative teams
Information about the selection process
We always have several positions for IT Specialists not only in Slovakia and the Czech Republic, but also on foreign projects.
Expected date of completion of the selection process
Company on whose behalf the position is being filled
Our client is a provider of IT solutions, systems, hardware and software services in banking sector. It operates data centres, bank systems, POS terminals and HW (servers and PC) and is responsible for development, implementation, support and servicing of banking software and its operations in Central and Eastern Europe.
Requirements for the employee
Minimum education required
Personality requirements and skills
5+ years of recent active working experience as a Business Analyst working with ServiceNow.
Strong expertise in ServiceNow ITSM, Employee Center, Workspaces, and Platform Analytics.
Proven ability to bridge business and technical teams and build strong stakeholder relationships.
Excellent analytical, problem-solving, and communication skills.
Strong understanding of business analysis methodologies and ServiceNow platform best practices.
Experience designing and improving workflows through catalog items, automation, and digital process optimization.
Knowledge of CMDB concepts and their role in process efficiency and service management.
Experience working in Agile and Scrum environments.
Ability to work effectively with distributed and cross-functional teams.
ServiceNow CSA, ITIL, IIBA, or similar certifications are highly valued.
Experience in regulated industries such as banking, insurance, or the public sector is a strong advantage.
Advertiser
Brief description of the company
SourceFirst International s.r.o. portfolio of services:
Technology Recruitment across Europe
Recruitment Outsourcing
Sourcing and Recruitment of permanent, contract and interim talent
Strategy CVs Sourcing
Executive Search