IT technician (2nd level support)

• Maintaining IT Compliant environment – adhering and implementing Genpact Security Policies in Deskside environment
• Handling Reimage requests
• Patching Network cables in hub rooms – Maintenance of Hub Rooms and IT Control Offices as per Genpact Clean Desk and Data Compliance policies
• All deskside related moves and changes in IT Infrastructure eg. IT Systems, Machines, wiring, cabling, etc.
• Managing team movements across CoEs
• Asset Management and Inventory control
• Setting up of Video Conferencing equipment
• Maintaining stock availability
• Guiding Level 1 / handling Level 1 escalated
• Handling MsOffice\citrix\IE related issues

REQUIREMENTS:

• experience with the PC installation and configuration (HW, SW, OS),
• customer service orientation
• problem analysis and solving
• good team player, with ability to work in demanding environment
• communication skills, both verbal and written
• fluent English

WHAT WE OFFER:

• To work for modern Slovak company, who adhere philosophy of family company
• Opportunity of career development (90% of careers rises are from internal sources)
• Company support of employees education
• Huge benefits program, with possibility to personalize it according to your preferences
• Support in life situations (for example marriage, child birth etc.)