IT technician (2nd level support) (Ref. No.: JO-1802-2052)

Information about the position

  • Place of work: Bratislava, Bratislava region
  • Start date: ASAP
  • Contract type: full-time

The primary objective of the Level 2 is to resolve user incidents (problems) as quickly as possible returning the user to full service.  This Service includes but is not limited to providing support for users’ requests and incidents around hardware, software, network and server issues.
  • Maintaining IT Compliant environment – adhering and implementing Genpact Security Policies in Deskside environment
  • Handling Reimage requests
  • Patching Network cables in hub rooms – Maintenance of Hub Rooms and IT Control Offices as per Genpact Clean Desk and Data Compliance policies
  • All deskside related moves and changes in IT Infrastructure eg. IT Systems, Machines, wiring, cabling, etc.
  • Managing team movements across CoEs
  • Asset Management and Inventory control
  • Setting up of Video Conferencing equipment
  • Maintaining stock availability
  • Guiding Level 1 / handling Level 1 escalated
  • Handling MsOffice\citrix\IE related issues


  • experience with the PC installation and configuration (HW, SW, OS),
  • customer service orientation
  • problem analysis and solving
  • good team player, with ability to work in demanding environment
  • communication skills, both verbal and written
  • fluent English


  • To work for modern Slovak company, who adhere philosophy of family company
  • Opportunity of career development (90% of careers rises are from internal sources)
  • Company support of employees education
  • Huge benefits program, with possibility to personalize it according to your preferences
  • Support in life situations (for example marriage, child birth etc.)

Language skills

English - Intermediate (B1)


Brief description of the company

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Contact details

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person:

Application form

ID: 3309553   Dátum zverejnenia: 13.2.2018  
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