IT Support Teamleader (Ref. No.: JO-1611-1856)

Information about the position

  • Place of work: Bratislava
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

  • Responsible for the Technical Field Services team management. Team is responsible for Plant desktop management services and customers IT support
  • Ensure high quality of the service delivered by the team
  • Ensure all services are delivered in accordance with existing service level agreements
  • Measure, monitor and improve team performance, quality and efficiency
  • Support and coach the team on process and business topics
  • Ensure team alignment with standard processes
  • Ensure continuous improvement of internal team processes
  • Liaise with other teams and organizations, act as a focal point of contact representing the team
  • Monitor and respond to customer feedback
  • Participate in or drive projects to implement new services/customers in the team
  • Represent the team in audits and customer presentations
  • Must be able and prepared to make decisions in a difficult and pressured environment

Personality requirements and skills

  • Excellent team leadership skills, demonstrated track record managing a technical team
  • Educated to Degree Level or Equivalent within the IT Services Industry or minimum 2 Years
  • Experience, working within IT team management,
  • Proven track record as a Manager for meeting service line objectives and customer satisfaction.
  • Strong Negotiation, Leadership & Motivational Skills must be able to demonstrate guidance, control & direction.
  • Good understanding of ITSM\ITIL processes, preferably ITIL trained.
  • Must be a Service, Staff and Customer orientated team player.
  • Ability to prioritize and perform multiple tasks
  • Project management skills and experience
  • Strong customer and service orientation, team player
  • English - advanced

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Computer skills - programmer


Brief description of the company

Soitron is a Slovak company operating in the area of the IT infrastructure management and IT outsourcing. Company is one of the largest info-communication integrators and IT service providers with more than 500 employees and consolidated annual turnover of more than 65 million EUR. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Contact details

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person:

Application form

ID: 2827499   Dátum zverejnenia: 25.11.2016  
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