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SAP Associate Support Specialist
Location:
Banská Bystrica, Slovakia (Job with occasional home office)
Minimum salary:
From 1 500 EUR/month
Contract type:
full-time
Your role
Do you consider yourself innovative, resourceful in problem solving and feel natural with people? As a SAP Associate Support Specialist in Global SNP Support team, your main responsibility in incident handling is the assurance of quality, the maintenance of communication with customers, as well as the provision of solutions. The challenge is to understand the functionality and business value of our product portfolio with its release cycle and enhance the quality of the product portfolio in order to improve the overall customer experience.
Key Responsibilities:
Obtaining from customer in written form basic information about incident
Incident simulation and analysis
Continuous communication with customers providing information for further solution development
Solution propositions to customers and incident completion on customers’ side, in close cooperation with Scrum development, and consulting teams
Knowledge increase in SAP systems and modules, SLO solutions, business solutions and products, programming in ABAP and new technologies
Communication and creation of related materials in English language
Performance and duration estimation of entrusted tasks
Key Responsibilities:
Obtaining from customer in written form basic information about incident
Incident simulation and analysis
Continuous communication with customers providing information for further solution development
Solution propositions to customers and incident completion on customers’ side, in close cooperation with Scrum development, and consulting teams
Knowledge increase in SAP systems and modules, SLO solutions, business solutions and products, programming in ABAP and new technologies
Communication and creation of related materials in English language
Performance and duration estimation of entrusted tasks
Your skills
You are a student or graduate of a technical/IT- oriented university
You have very good analytical skills and creativity in solving complex tasks
You work very structured, independent and precise, coupled with a goal-oriented approach to solutions
Your willingness to learn is very high
You have very good communication skills and confident interaction with customers in English language, both written and spoken (B2)
Beneficial:
• Additional communication skills in German language
• Profound knowledge of current SAP technologies
• Any programming skills and SQL knowledge
• Customizing experience in software USU Service Management
You have very good analytical skills and creativity in solving complex tasks
You work very structured, independent and precise, coupled with a goal-oriented approach to solutions
Your willingness to learn is very high
You have very good communication skills and confident interaction with customers in English language, both written and spoken (B2)
Beneficial:
• Additional communication skills in German language
• Profound knowledge of current SAP technologies
• Any programming skills and SQL knowledge
• Customizing experience in software USU Service Management
Benefits
Fully covered lunch allowance
Extra beneficial paid sick leave
Wellbeing budget up to 1050€ (based on years of employment)
Education budget
Up to 2000€ referral bonus
Sick days
Multisport card
Sabbatical leave
Extra vacation on round work anniversaries
Possibility to travel abroad
Flexible working time
Home office possibilities
Teambuilding events
Exciting challenges and personal development opportunities
Language classes and other training opportunities
Extra beneficial paid sick leave
Wellbeing budget up to 1050€ (based on years of employment)
Education budget
Up to 2000€ referral bonus
Sick days
Multisport card
Sabbatical leave
Extra vacation on round work anniversaries
Possibility to travel abroad
Flexible working time
Home office possibilities
Teambuilding events
Exciting challenges and personal development opportunities
Language classes and other training opportunities
Your HR contact
Angelica Iannuzzi
Recruitment Specialist
In what language should I send my CV?
Please send your CV in English. It‘s possible that your manager is located in Germany or is not native in Slovak.
What does the interview process look like?
The interview process typically consists of:
- A short 15-minute introductory call with the HR department.
- A 1-hour interview with the hiring manager and HR.
- Depending on the position, a 20-minute call with a colleague from Germany or a department head.
Will there be any assessments or tests as part of the recruitment process?
Yes, for specific positions, we may require candidates to take tests. The types of tests may vary depending on the position.
ID: 4964010
Dátum zverejnenia: 3.7.2025
2025-07-03
lokalita: Banská Bystrica Pozícia: Technical Staff Spoločnosť: SNP Slovakia, s. r. o.
Základná zložka mzdy (brutto): 1 500 EUR/month