Žijete v presvedčení, že práca v korporácii je stereotyp?
U nás je to inak
Oceňujem voľnosť a priestor na inovácie, ktorý mám.
Janka, špecialistka online marketingu
Miesto práce
Bajkalská 28, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Mzda
From 2 700 EUR/monthan overpayment is possible depending on the respective training, qualification and professional experience
Pracovný pomer
full-time

Customer Value Management Expert

When it is starting to feel like your career would need some re-fresh, we might have a solution. At Slovak Telekom, we are making some strategic changes and you can become part of it. As our CVM Expert, you would be a cornerstone of our customers value management strategy for the FMC segment and you would have a direct impact on our customer’s satisfaction. Are you asking how?

As our CVM Expert you would be in charge of:

  • defining the FMC value strategy for existing Magenta 1 customers
  • create new propositions that will serve to upsell existing customer base 
  • designing, leading and coordinating FMC CVM propositions and campaigns that will amaze our customers
  • monitor and positively influence churn reduction
  • keeping a track of CVM campaigns and campaigns results in cooperation with your teammates
  • developing the forecast model in a selected segment area and based on that defining a CVM strategy and performance of existing customer base
  • monitoring of competitors and market trends
  • own the backlog for NBA proposition of Magenta 1 customers 

To succeed in this role you should:

  • have proven experience with leading CVM projects 
  • be passionate about customer value management – keeping a track of marketing trends feels natural to you 
  • be results-driven, proactive and eager to bring up some fresh ideas
  • can do attitude with hunger to achieve the KPIs under the CVM scope
  • be fluent in English and Slovak/Czech
  • be fearless when it comes to presenting your ideas to management 
  • be MS Excel and SQL Guru
  • be familiar with JIRA and Power BI  

What we offer:

  • Smartphone: Choose your phone and get a compensation of up to 900 € every 3 years.
  • Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
  • Bonuses and rewards: Hard work pays off! Get rewards for your individual performance, as well as a yearly bonus of up to 15% depending on the company’s success.
  • Telekom discounts: Enjoy the most of the lower prices of our products and services for your family and friends.
  • Partner discounts: Enjoy lower prices of products and services with our partners.
  • Flexible hours: We usually work at the office vs home-office 60:40. Adapt your work to your needs.
  • Rest and recreation: Relax with 4 extra days off.
  • MultiSport: Sport and relax with your loved ones for free or with discounts thanks to the discounted MultiSport card.
  • Sick pay: If you are on sick leave for max. 2 weeks, you can count on an income of 80% of the daily assessment basis.
  • Healthcare: Take care of your wellbeing with high-quality care for a discounted price with our contractual facility.
  • Education and development: Broaden your horizons with our internal T-Univerzita offering a wide range of courses.
  • Life crisis support: Is life testing you? We will support you with one-off financial support.
  • Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
  • Gastro card: Enjoy a delicious meal with a work-day allowance of 4.80 €.
  • Recreational allowance: Have you been with us for 2 years? A recreational allowance is in your pocket.
  • Pension allowance: Get ready for your retirement with a pension allowance after 3 months with us.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Informácie o spoločnosti

Brief description of the company

Slovak Telekom is the largest Slovak multimedia operator with many years of experience and responsible approach to doing business. The merger of Slovak Telekom, a. s., and T-Mobile Slovensko, a. s., gave rise to a universal operator offering residential and corporate clientele benefits of a comprehensive solution provided from a single source. The company constantly introduces international know-how, innovative solutions and cutting edge technological trends to the market.

Number of employees

1000 and more employees

Contact

Contact person: Petra Malíková
E-mail: send CV
ID: 4429721  Dátum zverejnenia: 21.9.2022  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 2 700 EUR/month