Customer Service Representative

Sitel Bulgaria EOOD

Place of work
blvd. Nikola Vaptsarov 55, 1000 Sofia, Abroad - Others
Contract type

Information about the position

Job description, responsibilities and duties

Slovak/Czech Speaking Customer Service Representative

Your Tasks:
• Communicate with existing customers in order to solve their technical, formal and administrative issues
• Give information about the product to existing customers via phone, chat and e-mails
• Transfer more difficult inquiries to higher level if necessary
• Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
• Inform the management of any scope changes, or new support needs arisen.

We are looking for full-time employees meeting the following requirements:
• Fluent command of both spoken and written Slovak/ Czech
• Very good command of English
• Excellent communication skills
• Good numerical and verbal reasoning skills
• Adequate technical skills
• Excellent MS Office Professional skills

Employee perks, benefits

SITEL Bulgaria offers you:
• Competitive remuneration scheme including monthly performance bonus
• Relocation and Social packages including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours

If you are interested, we will be glad to receive your application.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

Slovak - Advanced (C1) or Czech - Upper intermediate (B2) or English - Upper intermediate (B2)


Brief description of the company

Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, the new company meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. The new company provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. The new company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.

Sitel provides services for some of the world’s most prominent organizations.

Our ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

• Customer Care
• Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor inquiries and warranty calls
• Customer Acquisition
• Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management
• Technical Support
• Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty
• Risk Management
• Pre charge-off, post charge-off, early fraud, credit activation,
property recovery, skip tracing, disaster prevention and recovery
• Back-Office Processing
• Order and payment processing, eCommerce, catalog, continuity services and rebate processing

Company address

Sitel Bulgaria EOOD
blvd. Nikola Vaptsarov 55
1000 Sofia
ID: 3213124   Dátum zverejnenia: 12.10.2017