Global Delivery Center Head

Job description, responsibilities and duties

Siemens Healthineers AG is a leading medical technology company with over 170 years of experience and 18,000 patents globally. With more than 48,000 dedicated colleagues in over 70 countries, we continue to innovate and shape the future of healthcare.
This position will head an IT service delivery center that delivers IT services to the global Siemens Healthineers IT and business organizations. The scope of services will cover the complete ITIL lifecycle (service design, service transition, service operations and continuous improvement etc.) for the global Healthineers IT infrastructure, as well as the support of a multitude of enterprise applications (custom-built / commercial-off-the-shelf / SaaS).
This position will have management responsibility for around 50 employees in a decentralized team, located in multiple locations.

Responsibilities
• Develop and ramp up the delivery center as a high-value center with full service ownership for mission critical services.
• Optimizing the delivery center based on SLA and KPI’s in collaboration with the global IT organization
• Expand the portfolio of the GDC in cooperation with the global IT organization. Innovate and create new services and/or new ways of delivering existing services more efficiently.
• Drive the internal digitalization for processes and applications using technologies such as cloud, data analytics, machine learning, chatbots, RPA etc.
• Manage and develop GDC employees. Lead by example. Empower and guide Business Excellence team members in the different locations. Enable outstanding performance and ensure that competencies are being developed and leveraged across geographical and cultural boundaries.
• Where appropriate, leverage 3rd party providers to deliver services. Build and sustain relationships with 3rd party service providers and diligently manage the relationships to ensure high-quality service delivery.
• Measure and maintain overall customer satisfaction with respect to the delivered services. Use measured results to drive continuous improvement.

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization
Information Technology, Computer Engineering, Computer Science or related fields

Language skills

Number of years of experience
10

Personality requirements and skills
• Long term experience in IT Service Delivery; experience with managing a comparable delivery center of a multinational company.
• 10+ years of experience in IT or IT related business.
• Proven track record of managing SLA-based delivery of critical IT services for a multi-national user base.
• Demonstrable track record of full service ownership – from service definition, through service transition, to service operations and continuous improvement.
• Experienced in managing 3rd party suppliers.
• Experienced in corporate budgeting and financial reporting.
• Strong presentation skills with an ability to communicate effectively to a diverse audience (C-level management and subject matter experts).
• Strong networking and influencing skills.
• Strong intercultural sensitivity.

We offer

• Wide career and personal growth options
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, 100% coverage of sick leave)
• Extra days-off
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Family care program (subsidy for newborns, maternity leave, kinder gardens, summer camps)
• Socializing programs (team buildings)
• Referral employee program (bonus for new hire)

Basic wage component (gross) and other rewards : 2800 EUR brutto /moth + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.