Senior Order Management & Processing Expert

About us

Siemens
We are a technology company focused on industry, infrastructure, transport, and healthcare. By combining the real and the digital worlds, we empower our customers to transform their industries and markets, helping them to transform the everyday for billions of people.

Job description, responsibilities and duties

In this challenging role as a Senior Order Management & Processing Expert, you will assume central responsibility for optimizing and managing the entire order processing flow. With your expertise in SAP and other ERP systems, you will drive process efficiency and ensure compliance with corporate-wide standards.

As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.

Are you ready to make your ambitions a reality? Join us now!

This is your role. What part will you play?

Customer Service and Escalation Management:
• Serve as the primary contact for complex customer inquiries and escalations (internal & external).
• Develop and maintain relationships with key players within and outside the company.
• Record and process customer complaints, develop solutions to resolve conflicts.

Customer Management and Order Processing:
• Receive and record customer orders through various channels (phone, email).
• Coordinate with internal departments to clarify order details and delivery inquiries.
• Proactively communicate with customers regarding delivery delays and coordinate special deliveries.

Use your skills to move the world forward:
• Master´s degree in BA or Economics
• At least 5 years of experience in order processing In-depth knowledge of SAP SD ABAP Customizing and understanding of ERP system architectures.
• Understanding of end-to-end supply chain processes.
• Analytical Skills: Strong ability to analyze and interpret data to support decision-making and process improvements.
• Experience in project management, ideally in areas such as digitalization and process management is an advantage
• Strong and proactive problem-solving competence and the ability to work independently as well as part of a team.

Required education, skills and personality requirements

Required education
University education (Master's degree)

Language skills

We offer

• Home office, telework
• Flexible working hours (9:00 – 15:00), short Fridays
• Bridge days – 5 days/year
• Sick days – 3 days/year
• Additional paid leave
• Cafeteria system - BenefitPlus = 300 points / € per year
• Contribution to 3rd pillar pension up to 3% of gross salary (after the employment trial period)
• Sick leave compensation and Sick Leave to Care for a Family Member compensation (after the employment trial period, up to 100% of salary, 20 days/year)
• Childbirth bonus of 300€
• Contribution for attending a preschool facility in the amount of 200€ (within Cafeteria system – BenefitPlus)
• Contribution for representative sports activities
• MultiSport
• 2 SIM cards with discounted employee flat rate also for family members
• Employee referral bonus up to 2 000€
• Opportunity to invest in the purchase of Siemens shares (after the employment trial period)
• Discounts for employees (electronics, language courses, vacation stays...)
• Discounted employee´s loans (for employees with an employment relationship of more than 3 years)
• Wellbeing program, Health Day, team-building program
• Education in various fields of your choice within working hours
• Work anniversary present and life anniversary contribution
• Valuable gift on the occasion of retirement