Functional Lead – Service Delivery Workflow & Automation

O nás

Siemens Healthineers
Siemens Healthineers tvorí od roku 2001 medicínsky softvér. Tím spoločnosti má viac ako 1000 členov v Bratislave, v Žiline a Košiciach, pričom úzko spolupracuje s ďalšími medzinárodnými tímami.

Popis pracovnej pozicie a zodpovednosti

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Functional Lead (f/m/d) Service Delivery digital solutions for Workflow & Automation, mainly based on SENSE ServiceNow platform.

This role can be filled in the US, Germany or Slovakia. Please upload your application documents in English.

Your tasks and responsibilities:

• You will functionally lead a multi-level organization of global operation experts.
• You will act as speaker for the group and coordinate actions with the other Group Leads for cross-vertical topics.
• You are comprehensively responsible for the operating model, coordinate external partners and continuously develop them further
• You provide with your team a central 1.5-level support for basic tasks and triaging
• Facilitate and coordinate on call duties and implement a follow-the-sun support concept to have a team that delivers 24x7 support.
• You understand the Applications, their priorities, and how to support Incidents / Service Requests.
• You define best practices for Service Management (i.e. based on ITIL/ITSM) and standard KPIs
• You drive continuous process improvement
• You define KPIs together with the Value Streams and implement monitoring processes and dashboards.
• You with your team monitor performance, detect deviations, and trigger proper group for action​.
• You enable teams to follow defined best practices about support processes and methodologies.​
• You and your team drive Knowledge management by enabling users and support teams with Knowledge Articles
• You will develop the competencies of the experts in the group and evaluate needed competencies and skills required when onboarding new team members (internal or external)
• You will facilitate knowledge exchange between the experts (community management)

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/de/products-services

Your qualifications and experience:

• You have a degree in computer science, business informatics or a comparable field
• You have many years of professional experience with SaaS platforms such as ServiceNow, ideally as an Operations Manager
• You have profound experiences in leading global diverse groups / teams
• You have already gained extensive experience in the agile environment and have comprehensive knowledge of the SCRUM and SAFe methods
• You have good knowledge in ITIL Service Management processes (ITIL V4)

Your attributes and skills:

• You already have extensive experience in international and intercultural cooperation. Therefore, you bring along business-fluent English skills. German language skills are an advantage
• You have a personal affinity for the digital world and modern cloud-based technology
• You are characterized by strong analytical skills, Problem solving mindset, self-initiative, motivation, and the ability to work in a team
• You communicate confidently at all organizational and work culture levels, demonstrating your ability to assert yourself
• We learn passionately - you always strive for improvement and perfect quality and are willing to go the extra mile
• You are a team player for whom the success of the team comes first
• You enjoy driving change and taking responsibility in global technology environments

Basic wage component (gross) and other rewards: starting from 3800 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Potrebné vzdelanie, zručnosti a osobnostné predpoklady

Vzdelanie
vysokoškolské I. stupňa
vysokoškolské II. stupňa

Jazykové znalosti

Čo ponúkame

• Variable and Christmas bonuses
• Additional pension plan Contributions
• Bridge days – free extra paid leave, usually 5 days a year
• Company Smartphone with option for personal use
• MultiSport Card
• 3 sick days (no doctor’s permit needed) per year
• In case of sick leave 100% salary reimbursement 20 days/ year, family care 10 days/ year
• Work how it suits you – from our New Office (Free Parking Included), possible Home Office
• Flexible Working Hours
• Yearly Flexible Benefit Budget
• Training program (ACCA, Language courses, IT and Automation training, soft skills trainings,…)
• Wellbeing program – Psychological, Legal and Financial Councelling
• Retention program (work anniversary, life anniversary, employee loans)