Senior Process and Quality Manager

Job description, responsibilities and duties

As a senior IT process and quality manager you will be part of the ITSM team to ensure the process backbone of Siemens Healthineers IT with the process owner and process managers together.

Key Responsibilities:
• You plan, model, implement and improve ITSM processes in coordination with process owners and/or process managers for our entire company globally
• Together with the team you will ensure that all processes are defined according to quality requirements, IT requirements and procedures and implement them effectively in compliance with standards, norms and quality regulations
• You will take on the role of ITSM Process Architect and will be responsible for ITSM governance and maintenance of the process architecture, coordinating all changes to processes and ensuring that all processes work together seamlessly
• You will self-dependently plan process improvements, quality initiatives and process harmonization across the IT organization
• You design concept to reporting and KPIs to measure our process maturity, effectiveness and efficiency and implement the concept
• You actively communicate, organize workshops and manage changes in the organization resulting from the process change

Relevant Work Experience:
• 10+ years of work experience of IT Service Management or IT Quality
• You have many years of professional experience in the area of IT service management and with the ITIL framework,
• You have in-depth knowledge of relevant standards (e.g. ISO 9001, ISO20000, ISO13485) and regulations
• You have a very good understanding and experience in process design and process modelling
• You have convincing operational experience in the area of service rollout as well as in projects in an international environment
• You have sound practical experience in LEAN & agile methods

Required education, skills and personality requirements

Required education
You have successfully completed a degree in the field of IT / (business) informatics or comparable. Certifications in ITIL V3 or higher, Auditing, SAFe are preferred. Knowledge on process modelling including tools like ARIS or Stages and methodology like value stream mapping is preferred. Experiece and skills in ServiceNow are preferred.

University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)