Senior Quality Manager

Job description, responsibilities and duties

• Elaborates, analyses and implements quality concepts, methods, tools and procedures as part of an effective Quality Management System.
• Gives guidance that risks are identified, considered, and controlled throughout the design and the use of the Quality Management system.
• Support the Project Manager and Application Manager in activities related to the development and/or implementation of the software-specific quality activities in projects or changes.
• Support the QM team in implementation and compliance to ISO9001, ISO 13485 and 21 CFR Part 11 implementation for the assigned projects, applications and changes as defined in ITSM (IT process framework).
• Independently perform special assignments and provide reporting of the activities in the project/application.
• Anticipate potential quality problems and provide effective solutions in reaction to application of concepts, techniques, knowledge, or processes.
• Demonstrate ability to advanced technologies, processes, and practices in quality management. Serve as the leading point of authority and/or source of process knowledge for area of expertise (quality management).
• Demonstrate extensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.
• Trains employees in a specific quality area in the quality management system.

As Quality Manager
• collaborate well with the counterpart for BA/BL Quality, where applicable.
• Coach the project and application team members in Quality Management System and Processes application.
• Being part of the SHS IT ST QGC QS organization support in Project Quality topics, Application lifecycle and ISO certification program.
• Coordinate a group of quality-related staff without leading the team.
• Coordinate an assigned international/national quality network in a specific quality area.
• Ensure the QM network is clearly built and sharing of the knowledge is emphasized across the network.

Skills / Knowledge Needed
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
• More than 10 years of successful experience in Quality Management and successful demonstration of key responsibilities and knowledge as presented above. Advanced degree may be substituted for experience, where applicable.
• You are characterized by your knowledge of relevant QM requirements (ISO standards and laws), have well-founded practical experience in auditing (ISO 9001 and preferably ISO 13485)
• Knowledge in CMMI for Services (Capability Maturity Model Integrated) is highly preferred.
• Knowledge and experience in Software Development Lifecycle (SDLC)
• Knowledge and experience in methodologies of software Quality Assurance / software test automation
• An understanding of foundational PM principles including management of scope, schedule, budget, risk, resources, quality, communications, suppliers, stakeholders, and team operations.
• Expert level of critical thinking in applying principles, theories, and concepts on a wide range of problems.
• Experience in continuous improvement processes based on learnings from field issues
• Agile or SAFe certification is a plus.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Measures of Performance
• Evaluation from change management on overall quality and effectiveness of process execution
• Feedback from key stakeholders on how the global quality standards were executed
• Customer and project team satisfaction measures

Required education, skills and personality requirements

Required education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)