IT Service Owner - Event management platform

Job description, responsibilities and duties

Overview
The IT Product/Service Owner for our Marketing & Sales Event management platform will be part of the global Siemens Healthineers IT Customer & Marketing Platforms team and will work closely with colleagues responsible for the Marketing & Sales tools.

Task and Responsibilities

• You are the End2end responsible for one or more global services in the area of Marketing & Sales (e.g., Event management platform)
• You are the contact person for the Marketing & Sales organization on all technical as well as service-related questions
• You manage the product backlog and coordinate the technical implementation of IT service adjustments resulting from customer requirements
• You are responsible in creating and tracking of a roadmap as well as release management
• You run the test & incident management for the respective service
• You plan and coordinate the go live together with your stakeholders and the third-party vendor, e.g., incl. user acceptance tests
• You manage the different vendors involved in the provisioning of the Service
• You will ensure IT System compliance (e.g., regarding quality, information security and data privacy regulation)
• You will ensure the integration of IT solutions in the company’s ecosystem

Required Education, Experience and Knowledge/Skills

Education:

• You hold a university degree in information technology, computer science or in a related field

Technical Skills:

• You are experienced with various information technology areas (e.g. SaaS, MS Azure Cloud & DevOps, Oracle Marketing & Sales Cloud).
• You are also experienced in one or more of the following areas – IT Service Management, Internet technologies, project management, SCRUM, Online Marketing, etc.
• You are knowledgeable IT system architecture and SW development
• You are experienced in Requirement Engineering
• ITIL certification is a plus

Non-Technical Skills:

• With your analytical and structured approach, you manage the product backlog with global requirements and their interdependencies
• You have high customer orientation and analytical skills which both helps you to identify, discuss, and clarify product requirements together with the global stakeholders
• You are a team player and your ability to discuss relevant business topics in English are the basis for efficient and appropriate communication with colleagues and partners around the globe
• German language is a plus

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)