Senior SAP Basis expert – technical system owner

Job description, responsibilities and duties

1. Brief description / External Job Description

As Senior SAP Basis Expert you will be part of a global Technical Application Management team with focus on SAP Service Operations, ensuring that all mission critical SAP systems will be in best possible shape, running with best performance & highest availability, and are in full compliance with Quality and Information Security regulations.

Your role will include coordination of & collaboration with external Service Providers from customer point of view. In this context, you are acting as a System owner for SAP Basis and Infrastructure area managing delivery of external providers and suppliers.

With detailed in-depth knowledge of SAP basis, platform technology and standards, you will be the technical subject matter expert, supporting, consulting and guiding team members, project teams and suppliers with respect to technical topics. In case of technically driven upgrade projects, you will be taking over the role of a technical lead.

You will work on complex issues and projects where analysis of situations requires an in-depth evaluation of variable factors. You will have to often think out of the box of SAP basis and look into topics from global point of view. You will be expected to provide independent judgment and discretion in solving complex business problems.

2. Tasks and Responsibilities
• Continuity management
• Be responsible for availability of assigned SAP system landscapes ensuring highest possible continuity management also by participating on call / on duty support, where in case of major incident or service interruption, lead war rooms responsible for soonest restoration of disrupted service.
• Incident / problem management
• Contribute into resolution of incidents and problem tickets handled by supplier.
• Act as quality manager to evaluate, if solution provided by supplier has required quality and proper lessons learned was performed to ensure, that similar issues will not reoccur.
• Change / project management
• Be responsible for proper planning and handling of regular changes according know standards like SAP kernel/DB updates, OS patching, DR/HA tests, refreshes, Firewall adjustments, etc., ensuring that all components under your responsibility remain updated.
• Be a member of project teams being responsible for covering SAP Basis and infrastructure areas for business-critical projects like: SPS/EHP/S4hana/BW4hana upgrades, migrations to cloud, new landscapes installations, carve outs, etc..
• Lead topics which have wider coverage than only for SAP basis area
• for instance leading rollouts of new versions of frontend applications like SAP GUI, NWBC, etc..
• handle ordering of services from suppliers.
• SAP Basis and infrastructure System ownership for several SAP system landscapes
• Be a part of system owner team where you will be responsible for SAP basis and infrastructure topics.
• Act as a communication bridge between business and technical teams.
• Evaluate and report system performance regularly against the performance benchmarks, proactively identify future issues and plan to optimize performance.
• Create technical documentation and knowledge-based articles.
• Subject matter expert in SAP Basis areas like:
• architecture and configuration
• infrastructure and optimizations
• performance troubleshooting and root cause analysis
• Security (certificates, SSL, SSO, SNC, etc.)
• Transport management system
• etc.

Required Education, Experience, Knowledge and Skills

Education:
University degree in engineering / computer science or similar

Experience:
• At least 8 years of experience in SAP Basis area, at least 6 years as 3^rd level support.
• Excellent SAP NetWeaver skills, solid experience with SAP on HANA, S/4 Hana, SAP Fiori, SAP PO/PI, SAP BI/BW, and SAP Solution Manager.
• Experience with performing of standard SAP Basis tasks like SPS/EHP/S4hana/BW4hana upgrades, migrations to cloud, new landscapes installations etc..
• In-depth knowledge of SAP related security concepts (certificates, SSL, SSO, SNC, etc.).
• Proven experience in dealing with major incident management / escalations also with delivering 24/7 on call / on duty 3^rd level support.
• Must be able to demonstrate functional understanding of the SAP technical framework.
• SAP HANA, SAP OS/DB Migration SAP Certification is a plus.
• Experience with SAP S/4HANA on Cloud deployments or migrations is a plus.
• Experience with leading teams is a plus, if there is no experience in this area, at least willingness to grow in this subject is needed.
• Participation in projects and project management trainings /certifications are a plus.

General Technical Skills:
• Must be proficient with concepts of SAP architecture.
• At least basic knowledge of ITIL framework.
• Must be able to demonstrate solid in-depth expertise in technical SAP Basis area.
• Must be able to demonstrate experience in technical Service Management
• At least basic knowledge of Enterprise Infrastructure / operating systems / network / programing.

Non-Technical Skills:
• Excellent communication skills / experience with customer facing position / ability to deliver presentations to bigger audiences
• Must be able to communicate and work effectively in a multi-cultural environment.
• Must possess the ability to collaborate remotely with the functional teams in Germany and the USA.
• German Language skills would be very helpful but are not mandatory.
• Must be a self-starter, capable of working with very little supervision
• Must be capable of taking initiative and be proactive, with a firm understanding of the final goal to be achieved
• Must not only be an excellent team player, but also show willingness to take over the lead
• Experience with Service Management, especially dealing with external service providers is a plus

Applicants who are interested in this position can respond to the offer with their CV until the end of January. The first rounds of interviews with suitable applicants will begin after the end of January.

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)