Service Now Lead Developer Architect - HRSD (Slovakia)

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
From 3 500 EUR/month+ VAR*
We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Job description, responsibilities and duties

We are hiring a ServiceNow Architect / Lead Developer to provide professional services to lead implementation of the ServiceNow HR Service Delivery module of a cross-functional platform to support the needs of the internal client. The position will require working with stakeholders locally and virtually, conducting workshops and trainings during the implementation, User Acceptance Testing and Go-Live post implementation services.

Job Responsibilities:
• Lead and deliver requirements, scoping and design workshops, ensuring architecture and solution are well documented. Drive implementation projects and coordinate rollouts through completion.
• Work closely with on-shore, near-shore and off-shore teams on coordination of monthly releases and implementation.
• Researches technical issues using web sites, vendor support procedures and other troubleshooting methods.
• Consult stakeholders on industry and ServiceNow best practices.
• Lead workshops to gather business/technical user stories.
• Prepare internal deliverables that are technology related.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Coordinate and solve complex technical data and transformation issues.
• Service Catalog structuring and Widget development.
• Scoped Application Development.
• Provide appropriate IT associates with technical training, support and secondary documentation for ServiceNow applications.
• Maintain a current knowledge of ServiceNow product offerings and other supporting technologies.
• Completes all responsibilities as outlined as part of the performance expectation.
• Completes all special projects and other duties as assigned.

Minimum Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Broad knowledge of ServiceNow, in particular the HRSD module and ideally Employee Service Center.
• Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting
• Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.
• Prepare and implement all deliverables for processes and workflow design
• Candidate must be able to handle a fast-paced environment and multitask.
• Minimum 8 years of experience as a key technical resource leading the development of solutions in client or internal environments. Minimum 5 years of ServiceNow experience.
• Demonstrated experience in technical consulting roles and client facing.
• Proficiency with web API’s, Data Integrations/ETL, Relational Databases.
• Quick learner that enjoys working in a fast-paced, ever-changing environment.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.
• Self-directed and able to manage changing priorities.
• Expertise in complex integration development (SSO, LDAP, REST/SOAP Web Services, JDBC connections)
• Capable of successfully managing business relationships and strong in communication.
• Excellent understanding of emerging service delivery solutions, technologies, and methodologies.

• ServiceNow Certified System Administrator (Required*)
• Certified Implementation Specialist HR Service Delivery (Required*)
• ServiceNow Micro Certification – IntegrationHub (Preferred)
• ServiceNow Micro-Certification – Virtual Agent (Preferred)

* Expired certification will also suffice and can be re-certified at Siemens Healthineers. We care for the experience that our potential new candidate brings!

Required education, skills and personality requirements

Required education
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
Send CV
ID: 4494696  Dátum zverejnenia: 8.11.2023  Základná zložka mzdy (brutto): 3 500 EUR/month