Senior IT Provider Services Professional

Job description, responsibilities and duties

Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Senior IT Provider Services Professional in our IT Service Provider Management Team.

In this role, you will be responsible for managing the relationship with Siemens Healthineers IT’s largest and most important providers including the associated contracts in the area of Application Managed Services. As a member of a cross-functional team, you will partner not only with external providers, but also with application owners, and the procurement and legal departments. In this role, you will be challenged on a daily basis to ensure a trustful partnership with our key providers, guarantee best-in-class service performance and thus helping to fulfill the strategic needs of Siemens Healthineers IT. Your job will involve resolution of conflicts and claims through negotiation, mediation, and fact-based analysis. You will be supported by and be a part of the global Service Provider Management team and report to the Head of Services and Contract Management.

Recommend max 5 bullets in the “You” tone, examples:

Your day-to-day will involve:
• Build, maintain and govern relationship with Siemens Healthineer’s largest providers across strategic, tactical and operational level
• Organize and Chair/Co-chair monthly provider review boards
• Partner with our application managers, procurement, and legal team to negotiate contracts, define service level agreements and statements of work
• Direct, manage, and oversee contracts throughout their lifecycle
• Manage provider-related escalations and disputes
• Ensure transparency of provider’s financial, contractual, and service quality
• Initiate improvement plans and measures to ensure business requirements are met
• Influence development of internal procedures and processes to ensure they scale across the entire IT organization and are followed by external providers

Develop and implement metrics-driven operating norms that will enable you to hold external partners consistently accountable for high quality and output.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers.

Max 7 bullets in the “You” tone, examples:
• You have extensive experience (12+ years) delivering IT services and/or projects, as well as in working with and managing providers in complex contracts for large-scale global enterprise environments.
• You have strong communication and influencing skills, experience working with cross-functional teams and global external partners, and can effectively present to varied audiences including executives
• You are passionate about promoting a streamlined and improved provider management work environment that facilitates Siemens Healthineers’ digitalization objectives.
• You are a team-player and you have a proactive, persistent work style
• You are assertive and have strong decision-making skills. You are excited to work in an environment that values output, not reputation.
• You are data-driven and hold yourself accountable to metrics.
• You have proven to work successfully across functional, hierarchical and geographic boundaries.

Required skills to have for the success of this role:

Max 4 bullets, examples:
• Strong organizational, analytical, communication, and leadership skills
• Strong moderation, presentation, and negotiation skills
• Knowledge of SLA management and reporting
• IT provider and market knowledge
• Contract and legal know-how
• Customer relationship management skills
• Affinity to numbers
• Knowledge of ITSM, ITIL, SIAM
• “Intercultural skills”
• Business (contract and negotiation) fluent in English, German a definitive plus
• Usage of Microsoft 365, SharePoint and remote collaboration tools

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)